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Guidelines for complaint management in organizations (ISO 10002:2018, NEQ)

Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

25-03-2022

Publisher

Standards Australia

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Provides guidance on complaint management within all types of organizations, including the planning, design, implementation, operation, maintenance and improvement of a complaint management system.

Committee	QR-015
DocumentType	Standard
ISBN	978 1 76113 703 7
Pages	60
PublisherName	Standards Australia
Status	Current
Supersedes	AS/NZS 10002:2014 DR AS 10002:2021

Originated in Australia as AS 4269-1995. Revised and redesignated as AS ISO 10002-2006.
Jointly revised and redesignated as AS/NZS 10002:2014.
Second edition 2022. Originated in Australia as AS 4269-1995. Revised and redesignated as AS ISO 10002-2006. Jointly revised and redesignated as AS/NZS 10002:2014. Second edition 2022.