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Call centre standards scoping study
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Available format(s): Hardcopy, PDF 1 User, PDF 3 Users, PDF 5 Users, PDF 9 Users
Withdrawn date: 19-09-2019
Language(s): English
Published date: 19-02-2008
Publisher: Standards Australia
This Technical Report identifies the need for and feasibility of technical and operational standards for health and human services call centres and gives recommendations for development of further standards relevant to call centres.
First published as TR 4887-2008.
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