• Quality Management




    A quality management system is what ensures business' products and services meet a certain level of quality, such as; reliability, safety, consistency, meets customer expectations, is continuously improved and complies with the law. AS/ISO 9001:2016, Quality Management Systems – Requirements is the worlds most popular management system standard, with over one million organisations around the world using it to improve the effectiveness and efficiency of their operations. There are five quality management sets available which provide invaluable resources of standards, handbooks and whitepapers. 



    Buy 2 or more publications, published by SAI Global, Standards Australia or ISO, that are included in the Good Management Practice guide and receive 10% off*
         AS/NZS ISO 9001:2016 Quality management systems – Requirements 
    AS/NZS ISO 9000:2016 Quality management systems – Fundamentals and vocabulary 
    AS/NZS ISO 9004:2011 Managing for the sustained success of an organization - A quality management approach 
    Customer Satisfaction
    and Quality Management                   
    AS/NZS ISO 10001:2012 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations 
    AS/NZS 10002:2014 Guidelines for complaint management in organizations 
    ISO 10003:2007 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 
    ISO 10004:2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring 
    AS/NZS ISO 10005:2006 Quality management systems - Guidelines for quality plans 
    AS ISO 10006-2003 Quality management systems - Guidelines for quality management in projects 
    AS ISO 10007:2017 Quality management - Guidelines for configuration management
    ISO 10008:2013 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions 
    Six Sigma ISO 13053-1:2011 Quantitative methods in process improvement - Six Sigma Part 1: DMAIC methodology 
    ISO 13053-2:2011 Quantitative methods in process improvement - Six Sigma Part 2: Tools and techniques 
    ISO 17258:2015 Statistical methods - Six Sigma - Basic criteria underlying benchmarking for Six Sigma in organisations 
    ISO 18404:2015 Quantitative methods in process improvement - Six Sigma - Competencies for key personnel and their organizations in relation to Six Sigma and Lean implementation 
    ISO/TR 16705:2016 Statistical methods for implementation of Six Sigma - Selected illustrations of contingency table analysis 
    Aviation, Space
    and Defence
    SAE AS 9100:2016 Quality Management Systems - Requirements For Aviation, Space And Defense Organizations 
    SAE AS 9120:2016
    Quality Management Systems - Requirements For Aviation, Space And Defense Distributors 
    SAE ARP 9137:2010 Guidance For The Application Of Aqap 2110 Within A 9100 Quality Management System
    Medical Devices ISO 13485-2016 Medical devices – Quality management systems – Requirements for regulatory purposes  
    Statistical Process 
    Control Techniques 
    ISO 2859-1:1999 Sampling procedures for inspection by attributes Part 1: Sampling schemes indexed by acceptance quality limit (AQL) for lot-by-lot inspection 
    ISO 2859-2:1985 Sampling procedures for inspection by attributes Part 2: Sampling plans indexed by limiting quality (LQ) for isolated lot inspection 
    ISO 2859-3:2005 Sampling procedures for inspection by attributes Part 3: Skip-lot sampling procedures 
    ISO 2859-4:2002
    Sampling procedures for inspection by attributes Part 4: Procedures for assessment of declared quality levels 
    ISO 2859-5:2005 Sampling procedures for inspection by attributes Part 5: System of sequential sampling plans indexed by acceptance quality limit (AQL) for lot-by-lot inspection 
    ISO 2859-10:2006 Sampling procedures for inspection by attributes Part 10: Introduction to the ISO 2859 series of standards for sampling for inspection by attributes 



    Buy the Quality Management Set:2017, or the Quality Management - Customer Satisfaction Set:2017, and save 20% off the included Australian Standards*   
    Quality Management Set:2017

    The Set includes: 

    - AS/NZS ISO 9001:2016 Quality management systems - Requirements
    - SA HB 90.1:2017 The Small Enterprises Handbook - Guide to ISO 9001:2015: What to do
    - AS/NZS ISO 9000:2016 Quality management systems – Fundamentals and vocabulary
    - AS/NZS ISO 9004:2011 Managing for the sustained success of an organization - A quality management approach
    BUY NOW
    Customer Satisfaction Set:2017

    The Set includes:
     
    - AS/NZS ISO 9001:2016 Quality management systems – Requirements
    - SA HB 90.1:2017 The Small Enterprises Handbook - Guide to ISO 9001:2015: What to do
    - AS/NZS ISO 9000:2016 Quality management systems – Fundamentals and vocabulary
    - AS/NZS ISO 9004:2011 Managing for the sustained success of an organization - A quality management approach
    - AS/NZS ISO 10001:2012 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
    - AS/NZS 10002:2014 Guidelines for complaint management in organizations
    BUY NOW

     

  • *TERMS & CONDITIONS

    20% off the total price when you buy one Set or more of Australian Standards covered in the Good Management Practice guide; a free copy of the Guide is also included. The price displayed on the Set product page includes the discount. This discount is based on our usual retail prices as at 1st July 2017, and cannot be combined with any other discount (including membership discounts).

    10% off the total price when you buy two or more publications, published by SAI Global, Standards Australia or ISO, that are referenced in the Good Management Practice guide. Your discount will be automatically applied to your cart, and cannot be combined with any other discount (including membership discounts).

    Disclaimer: The information contained in these pages is provided by way of indicative guidance only and SAI Global Pty Limited does not represent that it is accurate or complete or suitable for any particular purposes. The onus remains with users to satisfy themselves of their requirements and needs for their own particular circumstances.


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