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16/30316173 DC : 0

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
Available format(s)

Hardcopy , PDF

Superseded date

30-09-2016

Language(s)

English

Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
   agreement and SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives, cloud
   service qualitative objectives, metrics, remedies,
   and exceptions in the SLA
9 Cloud SLA components
10 Cloud SLA content areas
Bibliography

BS ISO/IEC 19086-1.

Committee
IST/38
DocumentType
Draft
Pages
43
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO/IEC 17998:2012 Information technology — SOA Governance Framework
ISO/IEC 27017:2015 Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services
EN 301 549 : 1.1.2 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 27018:2014 Information technology Security techniques Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
ISO/IEC 40500:2012 Information technology W3C Web Content Accessibility Guidelines (WCAG) 2.0
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 19086-3:2017 Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO/IEC 17789:2014 Information technology — Cloud computing — Reference architecture
ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary
ISO/IEC 29100:2011 Information technology — Security techniques — Privacy framework

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