Customer Support: 131 242

i2i Intertek.com
  • There are no items in your cart
We noticed you’re not on the correct regional site. Switch to our AMERICAS site for the best experience.
Go to AMERICAS site
Dismiss alert
Please enter a keyword to search
Advanced search
Home
AS
AS ISO/IEC 30105.5:2017

AS ISO/IEC 30105.5:2017

Current

Current

The latest, up-to-date edition.

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines

Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

11-05-2017

Publisher

Standards Australia

Preview

Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization.

ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:- covers IT enabled business processes that are outsourced;- is not intended to cover IT services but includes similar, relevant process for completeness;- is applicable to the service provider, not to the customer;- is applicable to all lifecycle processes of ITES-BPO;- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

Committee
IT-030
DocumentType
Standard
ISBN
978 1 76035 766 5
Pages
37
PublisherName
Standards Australia
Status
Current
Supersedes

Standards Relationship
ISO/IEC 30105-5:2016 Identical

First published as AS ISO/IEC 30105.5:2017.

View more information
$161.10
Including GST where applicable
AUD
CAD
CHF
CNY
DKK
EUR
GBP
HKD
IDR
INR
JPY
KRW
MXN
NOK
NZD
SEK
SGD
USD
ZAR
Hardcopy - English
PDF 1 User - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.

Learn more on subscription solutions

or

Get in touch with us

Need help?
Call us on 131 242, then click here to start a Screen Sharing session
so we can help right away! Learn more