We noticed you’re not on the correct regional site. Switch to our AMERICAS site for the best experience.
  • AS/NZS ISO 9000:2000

    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
    Add to Watchlist
    This Standard has been added successfully to your Watchlist
    Please visit My Watchlist to see all standards that you are watching.
    Please log in or to add this standard to your Watchlist.
    We could not add this standard to your Watchlist.
    Please retry or contact support for assistance.
    We could not add this standard to your Watchlist.
    Please retry or contact support for assistance.
    You have already added this standard to your Watchlist.
    Visit My Watchlist to view the full list.

    Quality management systems - Fundamentals and vocabulary

    Available format(s):  Hardcopy, PDF 1 User, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Superseded date:  24-06-2021

    Language(s):  English

    Published date:  15-12-2000

    Publisher:  Standards Australia

    Add to Watchlist

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    1 - AS/NZS ISO 9000:2000 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
    4 - PREFACE
    5 - Contents
    6 - Foreword
    7 - Introduction
    9 - 1 Scope
    9 - 2 Fundamentals of quality management systems
    9 - 2.1 Rationale for quality management systems
    9 - 2.2 Requirements for quality management systems and requirements for products
    10 - 2.3 Quality management systems approach
    10 - 2.4 The process approach
    10 - 2.5 Quality policy and quality objectives
    11 - 2.6 Role of top management within the quality management system
    12 - 2.7 Documentation
    12 - 2.7.1 Value of documentation
    12 - 2.7.2 Types of document used in quality management systems
    12 - 2.8 Evaluating quality management systems
    12 - 2.8.1 Evaluating processes within the quality management system
    13 - 2.8.2 Auditing the quality management system
    13 - 2.8.3 Reviewing the quality management system
    13 - 2.8.4 Self-assessment
    13 - 2.9 Continual improvement
    14 - 2.10 Role of statistical techniques
    14 - 2.11 Quality management systems and other management system focuses
    14 - 2.12 Relationship between quality management systems and excellence models
    15 - 3 Terms and definitions
    15 - 3.1 Terms relating to quality
    15 - 3.1.1 quality
    15 - 3.1.2 requirement
    15 - 3.1.3 grade
    15 - 3.1.4 customer satisfaction
    16 - 3.1.5 capability
    16 - 3.2 Terms relating to management
    16 - 3.2.1 system
    16 - 3.2.2 management system
    16 - 3.2.3 quality management system
    16 - 3.2.4 quality policy
    16 - 3.2.5 quality objective
    16 - 3.2.6 management
    16 - 3.2.7 top management
    16 - 3.2.8 quality management
    17 - 3.2.9 quality planning
    17 - 3.2.10 quality control
    17 - 3.2.11 quality assurance
    17 - 3.2.12 quality improvement
    17 - 3.2.13 continual improvement
    17 - 3.2.14 effectiveness
    17 - 3.2.15 efficiency
    17 - 3.3 Terms relating to organization
    17 - 3.3.1 organization
    17 - 3.3.2 organizational structure
    18 - 3.3.3 infrastructure
    18 - 3.3.4 work environment
    18 - 3.3.5 customer
    18 - 3.3.6 supplier
    18 - 3.3.7 interested party
    18 - 3.4 Terms relating to process and product
    18 - 3.4.1 process
    18 - 3.4.2 product
    19 - 3.4.3 project
    19 - 3.4.4 design and development
    19 - 3.4.5 procedure
    20 - 3.5 Terms relating to characteristics
    20 - 3.5.1 characteristic
    20 - 3.5.2 quality characteristic
    20 - 3.5.3 dependability
    20 - 3.5.4 traceability
    20 - 3.6 Terms relating to conformity
    20 - 3.6.1 conformity
    21 - 3.6.2 nonconformity
    21 - 3.6.3 defect
    21 - 3.6.4 preventive action
    21 - 3.6.5 corrective action
    21 - 3.6.6 correction
    21 - 3.6.7 rework
    21 - 3.6.8 regrade
    21 - 3.6.9 repair
    22 - 3.6.10 scrap
    22 - 3.6.11 concession
    22 - 3.6.12 deviation permit
    22 - 3.6.13 release
    22 - 3.7 Terms relating to documentation
    22 - 3.7.1 information
    22 - 3.7.2 document
    22 - 3.7.3 specification
    22 - 3.7.4 quality manual
    23 - 3.7.5 quality plan
    23 - 3.7.6 record
    23 - 3.8 Terms relating to examination
    23 - 3.8.1 objective evidence
    23 - 3.8.2 inspection
    23 - 3.8.3 test
    23 - 3.8.4 verification
    23 - 3.8.5 validation
    24 - 3.8.6 qualification process
    24 - 3.8.7 review
    24 - 3.9 Terms relating to audit
    24 - 3.9.1 audit
    24 - 3.9.2 audit programme
    24 - 3.9.3 audit criteria
    24 - 3.9.4 audit evidence
    25 - 3.9.5 audit findings
    25 - 3.9.6 audit conclusion
    25 - 3.9.7 audit client
    25 - 3.9.8 auditee
    25 - 3.9.9 auditor
    25 - 3.9.10 audit team
    25 - 3.9.11 technical expert
    25 - 3.9.12 competence
    25 - 3.10 Terms related to quality assurance for measurement processes
    25 - 3.10.1 measurement control system
    25 - 3.10.2 measurement process
    26 - 3.10.3 metrological confirmation
    26 - 3.10.4 measuring equipment
    26 - 3.10.5 metrological characteristic
    26 - 3.10.6 metrological function
    27 - Annex A - Methodology used in the development of the vocabulary
    27 - A.1 Introduction
    27 - A.2 Content of a vocabulary entry and the substitution rule
    27 - A.3 Concept relationships and their graphical representation
    27 - A.3.1 General
    27 - A.3.2 Generic relation
    28 - A.3.3 Partitive relation
    28 - A.3.4 Associative relation
    29 - A.4 Concept diagrams
    36 - Bibliography
    37 - Alphabetical index

    Abstract - (Show below) - (Hide below)

    Provides guidance on the fundamentals of quality management systems as described in the ISO 9000 series of Standards, and a vocabulary of terms used in quality management. This Standard is identical with and has been reproduced from ISO 9000:2000.

    Scope - (Show below) - (Hide below)

    This International Standard describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.This International Standard is applicable to the following:a) organizations seeking advantage through the implementation of a quality management system;b) organizations seeking confidence from their suppliers that their product requirements will be satisfied;c) users of the products;d) those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers,customers, regulators);e) those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certification/registration bodies);f) those internal or external to the organization who give advice or training on the quality management system appropriate to that organization;g) developers of related standards.

    General Product Information - (Show below) - (Hide below)

    Committee SM-001
    Document Type Standard
    Publisher Standards Australia
    Status Superseded
    Superseded By
    Supersedes
    Under Revision

    History - (Show below) - (Hide below)

    First published in Australia as part of AS 1057-1971.Second edition 1982.Third edition 1985.AS 3900/ISO 9000 first published in Australia 1987.First published in New Zealand as part of NZS 5604:1987.NZS 5600.1 first published 1987.AS 3900-1987/ISO 9000:1987 and NZS 5600.1:1987 redesignated in 1990 as Joint Standard AS 3900-1987/NZS 9000:1990/ISO 9000:1987.Redesignated in 1992 as Joint Standard A 3900.1-1987/NZS 9000:1990/ISO 9000:1987.Jointly revised and redesignated AS/NZS ISO 9000.1:1994.AS 1057-1985 and NZS 5604:1987 jointly revised, amalgamated and redesignated in part as AS/NZS ISO 8402:1994.AS/NZS ISO 8402:1994 and AS/NZS ISO 9000.1:1994 revised, amalgamated and redesignated AS/NZS ISO 9000(Int):2000.Jointly revised and designated AS/NZS ISO 9000:2000. First published in Australia as part of AS 1057-1971. Second edition 1982. Third edition 1985. AS 3900/ISO 9000 first published in Australia 1987. First published in New Zealand as part of NZS 5604:1987. NZS 5600.1 first published 1987. AS 3900-1987/ISO 9000:1987 and NZS 5600.1:1987 redesignated in 1990 as Joint Standard AS 3900-1987/NZS 9000:1990/ISO 9000:1987. Redesignated in 1992 as Joint Standard A 3900.1-1987/NZS 9000:1990/ISO 9000:1987. Jointly revised and redesignated AS/NZS ISO 9000.1:1994. AS 1057-1985 and NZS 5604:1987 jointly revised, amalgamated and redesignated in part as AS/NZS ISO 8402:1994. AS/NZS ISO 8402:1994 and AS/NZS ISO 9000.1:1994 revised, amalgamated and redesignated AS/NZS ISO 9000(Int):2000. Jointly revised and designated AS/NZS ISO 9000:2000.

    Standards Referencing This Book - (Show below) - (Hide below)

    AS/NZS 1905.1:1997 Components for the protection of openings in fire-resistant walls - Fire-resistant doorsets
    AS 2740-2001 Wedge-type sockets
    AS 3840.1-1998 Pressure regulators for use with medical gases Pressure regulators and pressure regulators with flow-metering devices (Reconfirmed 2016)
    AS/NZS 4380:2001 Motor vehicles - Cargo restraint systems - Transport webbing and components
    AS 4363(INT)-1996 Soldering electrical and electronic assemblies
    AS/NZS 3760:1996 In-service safety inspection and testing of electrical equipment
    AS/NZS 1328.2:1998 Glued laminated structural timber Guidelines for AS/NZS 1328: Pt 1 for the selection, production and installation of glued laminated structural timber
    AS 2319-2001 Rigging screws and turnbuckles
    AS 4647-2005 Domestic diaphragm gas meters
    AS/NZS ISO/IEC 15504.1:2005 Information technology - Process assessment Concepts and vocabulary
    AS ISO 10002-2006 Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
    AS/NZS ISO 9001:2000 Quality management systems - Requirements
    AS 4539.2.1-2000 Information technology - Public Key Authentication Framework (PKAF) Assurance framework - Certification Authorities
    AS 4465-2006 Construction of premises and hygienic production of poultry meat for human consumption
    AS/NZS ISO 9004:2000 Quality management systems - Guidelines for performance improvements
    AS/NZS 4345:2001 Motor vehicles - Cargo restraint systems - Transport fibre rope
    AS/NZS 3584.3:2005 Diesel engine systems for underground coal mines - Maintenance
    AS/NZS 2022:2003 Anhydrous ammonia - Storage and handling
    MP 87(Int):2001 Australian/New Zealand Certification Scheme for explosion-protected electrical equipment (ANZEx Scheme) - Basic rules and procedures
    AS/NZS 3788:1996 Pressure equipment - In-service inspection
    AS 4049.2-2005 Paints and related materials - Pavement marking materials Thermoplastic pavement marking materials - For use with surface applied glass beads
    AS/NZS 4360:2004 Risk management
    AS 5200.000-2005 Technical specification for plumbing and drainage products Procedures for certification of plumbing and drainage products
    AS 1154.1-2004 Insulator and conductor fittings for overhead power lines - Performance, material, general requirements and dimensions
    AS/NZS 4344:2001 Motor vehicles - Cargo restraint systems - Transport chain and components
    HB 203:2006 Environmental risk management - Principles and process
    AS ISO 10019-2005 Guidelines for the selection of quality management system consultants and use of their services
    HB 207.5-2005 Environmental management - Integrating environmental aspects into design and development of electrotechnical products
    AS 1394-2001 Round steel wire for ropes
    MP 87:2004 Australian/New Zealand Certification Scheme for explosion-protected electrical equipment (ANZEx Scheme) - Basic rules and procedures
    AS 2321-2001 Short-link chain for lifting purposes
    AS/NZS 3584.2:2003 Diesel engine systems for underground coal mines - Explosion protected
    AS 4049.1-2005 Paints and related materials - Pavement marking materials Solvent-borne paint - For use with surface applied glass beads (Reconfirmed 2016)
    AS/NZS 4396(INT):1996 Connectors - Insulation piercing - For 0.6/1 kV aerial bundled cables
    AS 61850.2-2005 Communication networks and systems in substations - Glossary
    AS 1397-2001 Steel sheet and strip - Hot-dipped zinc-coated or aluminium/zinc-coated
    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective