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AS/NZS ISO 9004.1:1994

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Quality management and quality system elements Guidelines

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Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Superseded date

30-06-2017

Language(s)

English

Published date

01-09-1994

Publisher

Standards Australia

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1 - AS/NZS ISO 9004.1:1994 QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS
4 - Preface
5 - Contents
6 - Foreword
8 - Introduction
8 - 0.1 General
8 - 0.2 Organizational goals
9 - 0.3 Meeting customer/organization needs and expectations
9 - 0.4 Benefits, costs and risks
10 - 0.5 Conclusions
11 - 1 Scope
11 - 2 Normative references
11 - 3 Definitions
12 - 3.1 organization:
12 - 3.2 customer:
12 - 3.3 requirements of society:
12 - 3.4 quality plan:
12 - 3.5 product:
12 - 3.6 service:
12 - 4 Management responsibility
12 - 4.1 General
13 - 4.2 Quality policy
13 - 4.3 Quality objectives
13 - 4.3.1
13 - 4.3.2
13 - 4.3.3
13 - 4.4 Quality system
13 - 4.4.1
13 - 4.4.2
13 - 4.4.3
13 - 4.4.4
13 - 5 Quality system elements
13 - 5.1 Extent of application
13 - 5.1.1
13 - 5.1.2
13 - 5.2 Structure of the quality system
13 - 5.2.1 General
14 - 5.2.2 Responsibility and authority
14 - 5.2.3 Organizational structure
14 - 5.2.4 Resources and personnel
14 - 5.2.5 Operational procedures
14 - 5.2.6 Configuration management
15 - 5.3 Documentation of the quality system
15 - 5.3.1 Quality policies and procedures
15 - 5.3.2 Quality system documentation
15 - 5.3.2.1
15 - 5.3.2.2
15 - 5.3.2.3
15 - 5.3.2.4.
15 - 5.3.3 Quality plans
16 - 5.3.4 Quality records
16 - 5.4 Auditing the quality system
16 - 5.4.1 General
16 - 5.4.2 Audit programme
16 - 5.4.3 Extent of audits
17 - 5.4.4 Audit reporting
17 - 5.4.5 Follow-up action
17 - 5.5 Review and evaluation of the quality system
17 - 5.6 Quality improvement
17 - 6 Financial considerations of quality systems
17 - 6.1General
18 - 6.2 Approaches to financial reporting of quality system activities
18 - 6.2.1 General
18 - 6.2.2 Approaches
18 - 6.3 Reporting
18 - 7 Quality in marketing
18 - 7.1 Marketing requirements
19 - 7.2 Defining product specification
19 - 7.3 Customer feedback information
19 - 8 Quality in specification and design
19 - 8.1 Contribution of specification and design to quality
19 - 8.2 Design planning and objectives
19 - 8.2.1
19 - 8.2.2
19 - 8.2.3
20 - 8.2.4
20 - 8.2.5
20 - 8.3 Product testing and measurement
20 - 8.4 Design review
20 - 8.4.1 General
20 - 8.4.2 Elements of design reviews
21 - 8.4.3 Design verification
21 - 8.5 Design qualification and validation
21 - 8.6 Final design review and production release
21 - 8.7 Market-readiness review
22 - 8.8 Design change control
22 - 8.9 Design requalification
22 - 8.10 Configuration management in design
22 - 9 Quality in purchasing
22 - 9.1 General
22 - 9.2 Requirements for specifications, drawings and purchase documents
23 - 9.3 Selection of acceptable subcontractors
23 - 9.4 Agreement on quality assurance
23 - 9.5 Agreement on verification methods
23 - 9.6 Provisions for settlement of disputes
23 - 9.7 Receiving inspection planning and control
23 - 9.8 Quality records related to purchasing
24 - 10 Quality of processes
24 - 10.1 Planning for process control
24 - 10.1.2
24 - 10.1.3
24 - 10.1.4
24 - 10.1.5
24 - 10.1.6
24 - 10.2 Process capability
24 - 10.3 Supplies, utilities and environment
24 - 10.4 Handling
25 - 11 Control of processes
25 - 11.1 General
25 - 11.2 Material control, traceability and identification
25 - 11.2.1 Material control
25 - 11.2.2 Traceability
25 - 11.2.3 Identification
25 - 11.3 Equipment control and maintenance
25 - 11.4 Process control management
25 - 11.5 Documentation
25 - 11.6 Process change control
26 - 11.7 Control of verification status
26 - 11.8 Control of nonconforming product
26 - 12 Product verification
26 - 12.1 Incoming materials and parts
26 - 12.2 In-process verification
26 - 12.3 Finished product verification
26 - 13 Control of inspection, measuring and test equipment
26 - 13.1 Measurement control
27 - 13.2 Elements of control
27 - 13.3 Subcontractor measurement controls
27 - 13.4 Corrective action
27 - 13.5 Outside testing
27 - 14 Control of nonconforming product
27 - 14.1 General
27 - 14.2 Identification
27 - 14.3 Segregation
27 - 14.4 Review
28 - 14.5 Disposition
28 - 14.6 Action
28 - 14.7 Avoidance of recurrence
28 - 15 Corrective action
28 - 15.1 General
28 - 15.2 Assignment of responsibility
28 - 15.3 Evaluation of importance
28 - 15.4 Investigation of possible causes
28 - 15.5 Analysis of problem
29 - 15.6 Elimination of causes
29 - 15.7 Process controls
29 - 15.8 Permanent changes
29 - 16 Post-production activities
29 - 16.1 Storage
29 - 16.2 Delivery
29 - 16.3 Installation
29 - 16.4 Servicing
29 - 16.4.2
29 - 16.4.3
29 - 16.4.4
29 - 16.5 After sales
29 - 16.6 Market feedback
29 - 17 Quality records
29 - 17.1 General
30 - 17.2 Quality records
30 - 17.3 Control of quality records
30 - 18 Personnel
30 - 18.1 Training
30 - 18.1.1 General
30 - 18.1.2 Executive and management personnel
31 - 18.1.3 Technical personnel
31 - 18.1.4 Process supervisors and operating personnel
31 - 18.2 Qualification
31 - 18.3 Motivation
31 - 18.3.1 General
31 - 18.3.2 Applicability
31 - 18.3.3 Quality awareness
31 - 18.3.4 Measuring quality
31 - 19 Product safety
32 - 20 Use of statistical methods
32 - 20.1 Applications
32 - 20.2 Statistical techniques
33 - Annex A - Bibliography

Provides guidelines on quality management for use within an organization in the development and implementation of a comprehensive and effective system designed to satisfy customer needs and expectations while serving to protect the organization's interests. This Standard is identical with and has been reproduced from ISO 9004-1:1994.

This part of ISO 9004 provides guidance on quality management and quality system elements.The quality system elements are suitable for use in the development and implementation of a comprehensive and effective in-house quality system, with a view to ensuring customer satisfaction. This part of ISO 9004 is not intended for contractual, regulatory or certification use. Consequently, it is not a guideline for the implementing of ISO 9001, ISO 9002 and ISO 9003. ISO 9000-2 should be used for that purpose. The selection of appropriate elements contained in this part of ISO 9004 and the extent to which these elements are adopted and applied by an organization depends upon factors such as the market being served, nature of the product, production processes, and customer and consumer needs. References in this part of ISO 9004 to a "product" should be interpreted as applicable to the generic product categories of hardware, software, processed materials or service (in accordance with the definition of "product" in ISO 8402).NOTES1 For further guidance, see ISO 9004-2 and ISO 9004-3.2 For informative references, see annex A.

Committee	QR-008
DocumentType	Standard
ISBN	0 7262 9206 0
Pages	23
PublisherName	Standards Australia
Status	Superseded
SupersededBy	AS/NZS ISO 9004:2000 AS/NZS ISO 9004(INT):2000
Supersedes	DR 93263 AS 3904.1-1987

Standards	Relationship
ISO 9004-1:1994	Identical

Under Revision see DR 99130 First published in Australia as AS 3904-1987/ISO 9004:1987.First published in New Zealand as NZS 5600.2:1987.AS 3904-1987/ISO 9004:1987 and NZS 5600.2:1987 redesignated in 1990 as Joint Standard AS 3904.1-1987/NZS 9004.1:1990/ISO 9004:1987.Jointly revised and redesignated as Joint Standard AS/NZS ISO 9004.1:1994. First published in Australia as AS 3904-1987/ISO 9004:1987. First published in New Zealand as NZS 5600.2:1987. AS 3904-1987/ISO 9004:1987 and NZS 5600.2:1987 redesignated in 1990 as Joint Standard AS 3904.1-1987/NZS 9004.1:1990/ISO 9004:1987. Jointly revised and redesignated as Joint Standard AS/NZS ISO 9004.1:1994.

AS/NZS 3750.15:1998	Paints for steel structures Inorganic zinc silicate paint (Reconfirmed 2013)
AS 1444-1996	Wrought alloy steels - Standard, hardenability (H) series and hardened and tempered to designated mechanical properties
HB 97-1997	Integrating quality and environmental management systems ISO 9001 and ISO 14001
AS 4429(INT)-1996	Methods of test and rating requirements for smoke-spill fans
AS 1418.10-1996	Cranes (including hoists and winches) - Elevating work platforms
AS 1324.1-1996	Air filters for use in general ventilation and airconditioning - Application, performance and construction
AS/NZS 1859.3:1996	Reconstituted wood-based panels - Decorative overlaid wood panels
AS 1380.1-1998	Fibre-rope slings - Product specification
AS/NZS 2908.1:2000	Cellulose-cement products Corrugated sheets (Reconfirmed 2020)
AS 2076-1996	Wire-rope grips for non-lifting applications
AS 4751(INT)-2000	Electrogalvanized (zinc) coatings on ferrous open sections
AS 1085.16-1995	Railway permanent way material - Part 16: Cast sleeper plates
AS 4390.3-1996	Records management - Strategies
AS 4421-1996	Guards and patrols
AS/NZS 1859.1:1997	Reconstituted wood-based panels - Particleboard
AS/NZS 4256.5:1996	Plastic roof and wall cladding materials Polycarbonate
AS 1085.13-1998	Railway permanent way material - Part 13: Spring fastening spikes for sleeper plates
AS 1438.1-1998	Wire-coil flat slings Product specification
AS/NZS 2904:1995	Damp-proof courses and flashings
AS 1332-2000	Conveyor belting - Textile reinforced (Reconfirmed 2016)
AS 1085.12-1999	Railway permanent way materials - Part 12: Insulated joint assemblies
AS 1353.1-1997	Flat synthetic-webbing slings Product specification (Reconfirmed 2014)
AS 2947.3-1995	Insulators - Porcelain and glass for overhead power lines - Voltages greater than 1000 V a.c. Couplings
AS 2047-1999	Windows in buildings - Selection and installation
AS 4390.1-1996	Records management - General
AS/NZS 3809:1998	Safes and strongrooms
AS 2766-1997	Petri dishes - Plastic - For single use
AS/NZS 2179.2(INT):1998	Specifications for rainwater goods, accessories and fasteners - PVC rainwater goods and accessories
AS 1731.2-2000	Refrigerated display cabinets General mechanical and physical requirements
AS/NZS 3905.2:1997	Quality system guidelines Guide to AS/NZS ISO 9001, AS/NZS ISO 9002, and AS/NZS ISO 9003 for construction
AS/NZS 2272:1996	Plywood - Marine
AS/NZS 4256.1:1994	Plastic roof and wall cladding materials General requirements
HB 139-2003	Guidance on Integrating the Requirements of Quality, Environment, and Health and Safety Management System Standards
AS/NZS 1260:1996	PVC pipes and fittings for drain, waste and vent applications
AS 4750(INT)-2000	Electrogalvanized (zinc) coatings on ferrous hollow sections
HB 139-2003	Guidance on Integrating the Requirements of Quality, Environment, and Health and Safety Management System Standards
AS/NZS 4371:1996	Ceramic tableware
AS/NZS 4256.3:1994	Plastic roof and wall cladding materials Glass fibre reinforced polyester (GRP)
AS/NZS 4256.2:1994	Plastic roof and wall cladding materials Unplasticized polyvinyl chloride (uPVC) building sheets
AS/NZS 3750.13:1997	Paints for steel structures Epoxy primer (two-pack)
AS/NZS 2343:1997	Bullet-resistant panels and elements
AS/NZS 3879:1995	Solvent cements and priming fluids for use with unplasticized PVC (uPVC) pipes and fittings
AS/NZS 3905.16:1998	Quality system guidelines Guidelines to quality in project management
AS/NZS 1748:1997	Timber - Stress-graded - Product requirements for mechanically stress-graded timber
AS/NZS 4380:1996	Cargo restraint systems - Webbing load restraint systems
AS/NZS 4792:1999	Hot-dip galvanized (zinc) coatings on ferrous hollow sections, applied by a continuous or a specialized process
AS/NZS 1477:1996	PVC pipes and fittings for pressure applications
AS/NZS 2544:1995	Grey iron pressure fittings
AS/NZS 3905.4:1995	Quality system guidelines - Guide to quality system Standards AS/NZS ISO 9001:1994 and AS/NZS ISO 9002:1994 for the pressure equipment industry
AS/NZS 4130:1997	Polyethylene (PE) pipes for pressure applications
AS 1085.8-1995	Railway permanent way material - Part 8: Dogspikes
AS/NZS 4131:1997	Polyethylene (PE) compounds for pressure pipes and fittings
AS/NZS 4158:1996	Thermal-bonded polymeric coatings on valves and fittings for water industry purposes
AS/NZS 1859.4:1997	Reconstituted wood-based panels Hardboard
AS 4441(INT)-1996	Oriented PVC (OPVC) pipes for pressure applications
AS/NZS 1221:1997	Fire hose reels (Reconfirmed 2020)
AS 4497.1-1997	Roundslings - Synthetic fibre - Product specification
AS/NZS 4791:1999	Hot-dip galvanized (zinc) coatings on ferrous open sections, applied by an in-line process
AS/NZS 1605:2000	Methods for sampling and analysing timber preservatives and preservative-treated timber
AS/NZS 4513:1995	Medical electrical equipment - Fundamental aspects of safety standards (Reconfirmed 2022)
AS 4187-1998	Cleaning, disinfecting and sterilizing reusable medical and surgical instruments and equipment, and maintenance of associated environments in health care facilities
AS/NZS 4065:2000	Concrete utility services poles
AS/NZS 2699.3:2000	Built-in components for masonry construction Lintels and shelf angles (durability requirements)
AS 2913-2000	Evaporative airconditioning equipment (Reconfirmed 2016)
AS/NZS 2588:1998	Gypsum plasterboard (Reconfirmed 2016)
AS/NZS 4357:1995	Structural Laminated Veneer Lumber
AS 1085.15-1995	Railway permanent way material - Part 15: Aluminothermic rail welding
AS/NZS 4677:2000	Steel utility services poles
AS/NZS 4256.4:1995	Plastic roof and wall cladding materials - Unplasticized polyvinyl chloride (uPVC) wall cladding boards
AS/NZS 3750.14:1997	Paints for steel structures High-build epoxy (two-pack)
AS/NZS 4345:1995	Cargo restraint systems - Transport fibre rope
AS/NZS 3750.17:1998	Paints for steel structures Etch primers (single pack and two-pack) (Reconfirmed 2013)
AS/NZS 1594:1997	Hot-rolled steel flat products
AS 1085.4-1999	Railway permanent way material - Part 4: Fishbolts and nuts
AS 4290-2000	Design and installation of Revolving doors
AS/NZS 1595:1998	Cold-rolled, unalloyed, steel sheet and strip (Reconfirmed 2016)
AS/NZS 4804:1997	Occupational health and safety management systems - General guidelines on principles, systems and supporting techniques
AS/NZS 4344:1995	Cargo restraint systems - Transport chain and components
AS 1085.14-1997	Railway permanent way material - Part 14: Prestressed concrete sleepers
AS 4429-1999	Methods of test and rating requirements for smoke-spill fans
AS 4454-1997	Composts, soil conditioners and mulches
AS 3582.1-1998	Supplementary cementitious materials for use with portland and blended cement Fly ash
AS 2317-1998	Collared eyebolts
AS/NZS 2699.2:2000	Built-in components for masonry construction Connectors and accessories
AS/NZS 3679.1:1996	Structural steel Hot-rolled bars and sections
AS 1666.1-1995	Wire-rope slings - Product specification
AS 2537-1994	Mechanical jointing fittings for use with cross-linked polyethylene (PE-X) pipe for hot and cold water applications
AS 2216-1997	Packaging for poisonous substances
AS 1085.1-2000	Railway permanent way material Steel rails
AS/NZS 4455:1997	Masonry units and segmental pavers
AS/NZS 2280:1995	Ductile iron pressure pipes and fittings
AS/NZS 1859.2:1997	Reconstituted wood-based panels - Medium density fibreboard (MDF)
AS/NZS 3750.6:1995	Paints for steel structures - Full gloss polyurethane (two-pack)
AS/NZS 3750.16:1998	Paints for steel structures Waterborne primer and paint for galvanized, zinc/aluminium alloy-coated and zinc-primed steel (Reconfirmed 2013)
AS/NZS 3905.14:1998	Quality system guidelines - Guide to AS/NZS ISO 9001, 9002 and 9003 for health services
AS 3818.1-1998	Timber - Heavy structural products - Visually graded General requirements
AS/NZS 4129(INT):1997	Fittings for polyethylene (PE) pipes for pressure applications
AS/NZS 3905.12:1999	Quality system guidelines - Guide to AS/NZS ISO 9001 for architectural and engineering design practices
AS 3743-1996	Potting mixes
AS 3771-1998	Road lighting luminaires with integral control gear
AS/NZS 4534:1998	Zinc and zinc/aluminium-alloy coatings on steel wire
AS/NZS 4290:1995	Design and installation of revolving doors
AS 1890-1999	Thermally released links (Reconfirmed 2016)
AS/NZS 2699.1:2000	Built-in components for masonry construction Wall ties
AS 1672.1-1997	Limes and limestones Limes for building
AS 1085.10-1995	Railway permanent way material - Part 10: Rail anchors
AS/NZS 2648.1:1995	Underground marking tape Non-detectable tape (Reconfirmed 2020)
AS 4285-1995	Skylights
AS/NZS 3678:1996	Structural steel - Hot-rolled plates, floorplates and slabs
AS 1597.2-1996	Precast reinforced concrete box culverts Large culverts (from 1500 mm span and up to and including 4200 mm span and 4200 mm height)
AS/NZS 4049.3:1996	Paints and related materials - Road marking materials - Waterborne paint - For use with drop-on beads
AS 1085.3-2000	Railway permanent way material - Part 3: Sleeper plates
AS/NZS 3679.2:1996	Structural steel - Welded I sections
AS/NZS 4680:1999	Hot-dip galvanized (zinc) coatings on fabricated ferrous articles
AS/NZS 2041:1998	Buried corrugated metal structures
AS/NZS 2208:1996	Safety glazing materials in buildings
HB 139-2003	Guidance on Integrating the Requirements of Quality, Environment, and Health and Safety Management System Standards
AS/NZS 1859.5:1997	Reconstituted wood-based panels Fibre insulating board (insulation board)

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AS/NZS ISO 9004.1:1994

Superseded

Table of Contents

Abstract

Scope

General Product Information

International Equivalents

History

Standards Referencing This Book

Category

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