Customer Support: 131 242

  • There are no items in your cart
We noticed you’re not on the correct regional site. Switch to our AMERICAS site for the best experience.
Dismiss alert

ASME A17.1 : 2016

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

SAFETY CODE FOR ELEVATORS AND ESCALATORS - INCLUDES REQUIREMENTS FOR ELEVATORS, ESCALATORS, DUMBWAITERS, MOVING WALKS, MATERIAL LIFTS, AND DUMBWAITERS WITH AUTOMATIC TRANSFER DEVICES
Available format(s)

Hardcopy , PDF

Superseded date

30-01-2020

Language(s)

English

Published date

01-01-2016

ASME Foreword
ASME Committee Roster
CSA Committees
ASME Preface
CSA Preface
Summary of Changes
Part 1 - General
Part 2 - Electric Elevators
Part 3 - Hydraulic Elevators
Part 4 - Elevators With Other Types of Driving Machines
Part 5 - Special Application Elevators
Part 6 - Escalators and Moving Walks
Part 7 - Dumbwaiters and Material Lifts
Part 8 - General Requirements
Part 9 - Reference Codes, Standards, and Specifications
Nonmandatory Appendices
A - Control System
B - Unlocking Zone
C - Location of Top Emergency Exit
D - Rated Load and Capacity Plates for Passenger Elevators
E - Elevator Requirements for Persons With Physical
    Disabilities in Jurisdictions Enforcing NBCC
F - Ascending Car Overspeed and Unintended Car Movement
    Protection
G - Top-of-Car Clearance
H - Private Residence Elevator Guarding
I - Escalator and Moving Walk Diagrams
J - Relationship of Pit Ladder to Hoistway Door Unlocking
    Means
K - Beveling and Clearance Requirements
L - Index of Alteration Requirements for Electric Elevators,
    Hydraulic Elevators, Escalators, and Moving Walks
M - Inertia Application for Type A Safety Device Location
    of Test Weight
N - Recommended Inspection and Test Intervals in 'Months'
P - Plunger Gripper Stopping Distances
Q - Explanatory Figures for the Definitions of Elevator
    Machinery Space, Machine Room, Control Space, Control
    Room, Remote Machine Room, or Remote Control Room
R - Inspection Operation and Hoistway Access Switch
    Operation Hierarchy
S - Vertically Sliding Doors - Illustrations of Detection
    Zones
T - Deleted
U - Design Requirements - Traction Elevator Suspension
    System
V - Building Features for Occupant Evacuation Operation
W - Deleted
X - Acceptance Tests
Y - Maintenance Control Program Records
Z - Mass and Closing Time of Horizontally Sliding Elevator Doors
Index

Describes the design, construction, operation, inspection, testing, maintenance, alteration, and repair of the following equipment and its associated parts, rooms, spaces, and hoistways, where located in or adjacent to a building or structure: (a) hoisting and lowering mechanisms, equipped with a car, that move between two or more landings; (b) power-driven stairways and walkways for carrying persons between landings; and (c) hoisting and lowering mechanisms equipped with a car that serves two or more landings and is restricted to the carrying of material by its limited size or limited access to the car.

DevelopmentNote
Also numbered as CSA B44. (11/2016)
DocumentType
Standard
Pages
598
PublisherName
American Society of Mechanical Engineers
Status
Superseded
SupersededBy
Supersedes

ISO 22559-1:2014 Safety requirements for lifts (elevators) Part 1: Global essential safety requirements (GESRs)
UFC 3-600-01 : Change 2 UNIFIED FACILITIES CRITERIA - FIRE PROTECTION ENGINEERING FOR FACILITIES
ASCE 7 10 : 2011 MINIMUM DESIGN LOADS FOR BUILDINGS AND OTHER STRUCTURES
NFPA 5000 : 2018 BUILDING CONSTRUCTION AND SAFETY CODE
CSA Z8000 : 2011 : INC : UPD 1 : 2013 CANADIAN HEALTH CARE FACILITIES
C22.1-15 PACKAGE Consists of C22.1-15, Canadian electrical code, part I (23rd edition), safety standard for electrical installations; C22.1HB-15, Canadian electrical code handbook - an explanation of rules of the Canadian electrical code, part I and the 2015 Electrical quick reference
PD ISO/TR 11071-1:2004 Comparison of worldwide lift safety standards Electric lifts (elevators)
CSA Z8000 : 2011 : R2016 CANADIAN HEALTH CARE FACILITIES
PD 6523:1989 Information on access to and movement within and around buildings and on certain facilities for disabled people
NFPA 130 : 2017 FIXED GUIDEWAY TRANSIT AND PASSENGER RAIL SYSTEMS
DD ISO/TS 22559-2:2010 Safety requirements for lifts (elevators) Safety parameters meeting the global essential safety requirements (GESRs)
CSA C22.2 No. 139 : 2013 ELECTRICALLY OPERATED VALVES
CSA B651 : 2012 ACCESSIBLE DESIGN FOR THE BUILT ENVIRONMENT
NFPA 4 : 2018 INTEGRATED FIRE PROTECTION AND LIFE SAFETY SYSTEM TESTING
ISO/TS 25740-1:2011 Safety requirements for escalators and moving walks — Part 1: Global essential safety requirements (GESR)
ASTM E 2513 : 2007 : R2012 Standard Specification for Multi-Story Building External Evacuation Platform Rescue Systems
BS EN 81-77:2013 Safety rules for the construction and installations of lifts. Particular applications for passenger and goods passenger lifts Lifts subject to seismic conditions
CSA B651 : 2012 : R2017 ACCESSIBLE DESIGN FOR THE BUILT ENVIRONMENT
ISO 22201-1:2017 Lifts (elevators), escalators and moving walks — Programmable electronic systems in safety-related applications — Part 1: Lifts (elevators) (PESSRAL)
ASME A17.7 : 2007 : R2012 PERFORMANCE-BASED SAFETY CODE FOR ELEVATORS AND ESCALATORS
ICC 2012 INT. EXIST. BUILDING CODE : 2012 INTERNATIONAL EXISTING BUILDING CODE
NFPA 1 : 2021 FIRE CODE
CSA B651 : 2012 : INC : UPD 1 : 2015 ACCESSIBLE DESIGN FOR THE BUILT ENVIRONMENT
C22.1-18 Canadian Electrical Code, Part I (24th Edition), Safety Standard for Electrical Installations
PD ISO/TR 8100-24:2016 Safety requirements for lifts (elevators) Convergence of lift requirements
DD ISO/TS 25740-1:2011 Safety requirements for escalators and moving walks Global essential safety requirements (GESR)
CSA Z8002 : 2014(R2018) OPERATION AND MAINTENANCE OF HEALTH CARE FACILITIES
NFPA 101 : 2018 LIFE SAFETY CODE
ISO/TR 8100-24:2016 Safety requirements for lifts (elevators) Part 24: Convergence of lift requirements
ASME B30.24 : 2013 Container Cranes (B30.24 - 2013)
ASME A17.6 : 2010 STANDARD FOR ELEVATOR SUSPENSION, COMPENSATION, AND GOVERNOR SYSTEMS
BS ISO 22559-1:2014 Safety requirements for lifts (elevators) Global essential safety requirements (GESRs)
CSA Z271 : 2010 : INC : UPD 1 : 2011 SAFETY CODE FOR SUSPENDED PLATFORMS
NFPA 301 : 2018 SAFETY TO LIFE FROM FIRE ON MERCHANT VESSELS
UFC 3-530-01 : Change 3 UNIFIED FACILITIES CRITERIA - INTERIOR AND EXTERIOR LIGHTING SYSTEMS AND CONTROLS
C22.1HB-18 Canadian Electrical Code Handbook - An Explanation of the Rules of the Canadian Electrical Code, Part I
PD ISO/TR 11071-2:2006 Comparison of worldwide lift safety standards Hydraulic lifts (elevators)
ASHRAE HDBK REFRIGERATION : 2014 ASHRAE HANDBOOK - REFRIGERATION
UFC 4-510-01 : Change 2 UNIFIED FACILITIES CRITERIA - DESIGN: MILITARY MEDICAL FACILITIES
CSA B44.1 : 2014 ELEVATOR AND ESCALATOR ELECTRICAL EQUIPMENT
ISO/TS 22559-2:2010 Safety requirements for lifts (elevators) Part 2: Safety parameters meeting the global essential safety requirements (GESRs)
ISO/TR 25741:2008 Lifts and escalators subject to seismic conditions Compilation report
ISO 22201:2009 Lifts (elevators) Design and development of programmable electronic systems in safety-related applications for lifts (PESSRAL)
ISO/TR 11071-1:2004 Comparison of worldwide lift safety standards Part 1: Electric lifts (elevators)
CSA S832 : 2014 SEISMIC RISK REDUCTION OF OPERATIONAL AND FUNCTIONAL COMPONENTS (OFCS) OF BUILDINGS
API 14F:2008 DESIGN, INSTALLATION, AND MAINTENANCE OF ELECTRICAL SYSTEMS FOR FIXED AND FLOATING OFFSHORE PETROLEUM FACILITIES FOR UNCLASSIFIED AND CLASS 1, DIVISION 1 AND DIVISION 2 LOCATIONS
API 14F : 2008 : R2013 DESIGN, INSTALLATION, AND MAINTENANCE OF ELECTRICAL SYSTEMS FOR FIXED AND FLOATING OFFSHORE PETROLEUM FACILITIES FOR UNCLASSIFIED AND CLASS 1, DIVISION 1 AND DIVISION 2 LOCATIONS
NFPA 3 : 2018 COMMISSIONING OF FIRE PROTECTION AND LIFE SAFETY SYSTEMS
CSA B355 : 2015 LIFTS FOR PERSONS WITH PHYSICAL DISABILITIES
ASME A17.7 : 2007 PERFORMANCE-BASED SAFETY CODE FOR ELEVATORS AND ESCALATORS
ISO/TS 8103-6:2017 Escalators and moving walks Part 6: Safety parameters meeting the GESRs
BS ISO 22201-1:2017 Lifts (elevators), escalators and moving walks. Programmable electronic systems in safety-related applications Lifts (elevators) (PESSRAL)
SAE J 3108 : 2017 XEV LABELS TO ASSIST FIRST AND SECOND RESPONDERS, AND OTHERS
CSA C22.2 No. 139 : 2013 : R2018 ELECTRICALLY OPERATED VALVES
NFPA 99 : 2018 HEALTH CARE FACILITIES CODE
ISO/TR 11071-2:2006 Comparison of worldwide lift safety standards Part 2: Hydraulic lifts (elevators)
API 14FZ : 2013 RECOMMENDED PRACTICE FOR DESIGN, INSTALLATION, AND MAINTENANCE OF ELECTRICAL SYSTEMS FOR FIXED AND FLOATING OFFSHORE PETROLEUM FACILITIES FOR UNCLASSIFIED AND CLASS 1, ZONE 0, ZONE 1, AND ZONE 2 LOCATIONS
ISO/TS 22559-1:2004 Safety requirements for lifts (elevators) Part 1: Global essential safety requirements (GESRs)
SAE J 185 : 2016 ACCESS SYSTEMS FOR OFF-ROAD MACHINES
ICC 2012 INTERNATIONAL BUILDING CODE : 2012 INTERNATIONAL BUILDING CODE
NFPA 1 : 2018 FIRE CODE
I.S. EN 81-77:2013 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATIONS OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOODS PASSENGER LIFTS - PART 77: LIFTS SUBJECT TO SEISMIC CONDITIONS
EN 81-77:2013 Safety rules for the construction and installations of lifts - Particular applications for passenger and goods passenger lifts - Part 77: Lifts subject to seismic conditions
ANSI E1.42 : 2016 ENTERTAINMENT TECHNOLOGY - DESIGN, INSTALLATION, AND USE OF ORCHESTRA PIT LIFTS
CSA Z271 : 2010 : R2015 SAFETY CODE FOR SUSPENDED PLATFORMS
CSA Z271 : 2010 SAFETY CODE FOR SUSPENDED PLATFORMS
ICC IPMC CODE AND COMMENTARY : 2015 2015 INTERNATIONAL PROPERTY MAINTENANCE CODE & COMMENTARY
DIN EN 81-77:2014-02 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATIONS OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOODS PASSENGER LIFTS - PART 77: LIFTS SUBJECT TO SEISMIC CONDITIONS
CSA Z8000 : 2011 CANADIAN HEALTH CARE FACILITIES
UNE-EN 81-77:2014 Safety rules for the construction and installations of lifts - Particular applications for passenger and goods passenger lifts - Part 77: Lifts subject to seismic conditions
ASHRAE HDBK SMOKE CONTROL ENGINEERING : 2012 HANDBOOK OF SMOKE CONTROL ENGINEERING
ASTM E 2513 : 2007 Standard Specification for Multi-Story Building External Evacuation Platform Rescue Systems
NFPA 92 : 2018 SMOKE CONTROL SYSTEMS
ISO 22201-2:2013 Lifts (elevators), escalators and moving walks Programmable electronic systems in safety related applications Part 2: Escalators and moving walks (PESSRAE)
BS ISO 22201:2009 Lifts (elevators). Design and development of programmable electronic systems in safety-related applications for lifts (PESSRAL)
NFPA 914 : 2015 FIRE PROTECTION OF HISTORIC STRUCTURES
DD ISO/TS 22559-1:2004 Safety requirements for lifts (elevators) Global safety requirements (GESR\'s) for lifts (elevators
BS ISO 22201-2:2013 Lifts (elevators), escalators and moving walks. Programmable electronic systems in safety related applications Escalators and moving walks (PESSRAE)
NFPA 101B : 2002 MEANS OF EGRESS FOR BUILDINGS AND STRUCTURES
CSA Z271:20 Design of suspended access equipment
NFPA 92A : 2009 SMOKE-CONTROL SYSTEMS UTILIZING BARRIERS AND PRESSURE DIFFERENCES
ICC IECC CODE AND COMMENTARY : 2015 IECC® Code and Commentary
ASTM F 3158 : 2016 Standard Practice for Patron Transportation Conveyors Used with a Water Related Amusement Ride or Device
B167-16 Overhead cranes, gantry cranes, monorails, hoists, and jib cranes
NFPA 5000:2024 Building Construction and Safety Code
ASME A17.3 : 2015 SAFETY CODE FOR EXISTING ELEVATORS AND ESCALATORS - INCLUDES REQUIREMENTS FOR ELECTRIC AND HYDRAULIC ELEVATORS AND ESCALATORS
API 14F REDLINE : 2008 DESIGN, INSTALLATION, AND MAINTENANCE OF ELECTRICAL SYSTEMS FOR FIXED AND FLOATING OFFSHORE PETROLEUM FACILITIES FOR UNCLASSIFIED AND CLASS 1, DIVISION 1 AND DIVISION 2 LOCATIONS
PIP STC01015 : 2017 STRUCTURAL DESIGN CRITERIA
ASME A18.1 : 2017 SAFETY STANDARD FOR PLATFORM LIFTS AND STAIRWAY CHAIRLIFTS
ASME QEI 1 : 2013 STANDARD FOR THE QUALIFICATION OF ELEVATOR INSPECTORS
EEE 602 : 2007 ELECTRIC SYSTEMS IN HEALTH CARE FACILITIES
ASME A17.5 : 2014 ELEVATOR AND ESCALATOR ELECTRICAL EQUIPMENT

EN 12016:2013 Electromagnetic compatibility - Product family standard for lifts, escalators and moving walks - Immunity
SAE J 517 : 2016 HYDRAULIC HOSE
W59-13 Welded steel construction (metal arc welding)
ASTM D 198 : 2015 : REDLINE Standard Test Methods of Static Tests of Lumber in Structural Sizes
ASTM E 380 : 1993 Standard Practice for Use of the Internation System of Units (SI) (the Modernized Metric System) (Withdrawn 1997)
ASME A17.5 : 2014 ELEVATOR AND ESCALATOR ELECTRICAL EQUIPMENT
ANSI Z97.1 : 2015 SAFETY GLAZING MATERIALS USED IN BUILDINGS - SAFETY PERFORMANCE SPECIFICATIONS AND METHODS OF TEST
ASME B31.1 : 2016 POWER PIPING
BHMA A156.19 : 2013 POWER ASSIST AND LOW ENERGY POWER OPERATED DOORS
C22.1-15 Canadian Electrical Code, Part I (23rd Edition), Safety Standard for Electrical Installations
NFPA 780 : 2017 INSTALLATION OF LIGHTNING PROTECTION SYSTEMS
CSA O86 : 2014 ENGINEERING DESIGN IN WOOD
ASME A18.1 : 2017 SAFETY STANDARD FOR PLATFORM LIFTS AND STAIRWAY CHAIRLIFTS
CSA B355 : 2015 LIFTS FOR PERSONS WITH PHYSICAL DISABILITIES
ACI 318 : 2014 BUILDING CODE REQUIREMENTS FOR STRUCTURAL CONCRETE AND COMMENTARY
ANSI A10.5 : 2013 SAFETY REQUIREMENTS FOR MATERIAL HOISTS
NFPA 101 : 2018 LIFE SAFETY CODE
CSA Z150 : 2016 SAFETY CODE ON MOBILE CRANES
B167-16 Overhead cranes, gantry cranes, monorails, hoists, and jib cranes
UL 1784:4ED 2015-02 Standard for Air Leakage Tests of Door Assemblies and Other Opening Protectives
ANSI Z35.1 : 1972 ACCIDENT PREVENTION SIGNS, SPECIFICATIONS, FOR
CGSB 12.11 : M90 WIRED SAFETY GLASS
ANSI A10.4 : 2007 SAFETY REQUIREMENTS FOR PERSONNEL HOISTS AND EMPLOYEE ELEVATORS ON CONSTRUCTION AND DEMOLITION SITES
NEMA 250 : 2014 ENCLOSURES FOR ELECTRICAL EQUIPMENT (1000 VOLTS MAXIMUM)
IEC 60947-5-1 : 4.0 LOW-VOLTAGE SWITCHGEAR AND CONTROLGEAR - PART 5-1: CONTROL CIRCUIT DEVICES AND SWITCHING ELEMENTS - ELECTROMECHANICAL CONTROL CIRCUIT DEVICES
NFPA 5000 : 2018 BUILDING CONSTRUCTION AND SAFETY CODE
CSA B44.1 : 2014 ELEVATOR AND ESCALATOR ELECTRICAL EQUIPMENT
CFR 16(PTS1000-END) : 0 COMMERCIAL PRACTICES - FEDERAL TRADE COMMISSION - CONSUMER PRODUCT SAFETY COMMISSION
CSA C22.2 No. 139 : 2013 ELECTRICALLY OPERATED VALVES
NFPA 255 : 2006 TEST OF SURFACE BURNING CHARACTERISTICS OF BUILDING MATERIALS
IMO IF110 : 2014 SUPP 2016 SOLAS CONSOLIDATED EDITION
ASME A90.1 : 2015 SAFETY STANDARD FOR BELT MANLIFTS
UL 10B:10ED 2008-02 Standard for Fire Tests of Door Assemblies
ICC A117.1 : 2009 ACCESSIBLE AND USABLE BUILDINGS AND FACILITIES
UL 1037:6ED 2016-09 Antitheft Alarms and Devices
AISC 360 : 2016 SPECIFICATION FOR STRUCTURAL STEEL BUILDINGS
ASME B1.20.1 : 2013(R2018) PIPE THREADS, GENERAL PURPOSE (INCH)
ANSI A58.1 : 1982 DESIGN LOADS FOR BUILDINGS AND OTHER STRUCTURES, MINIMUM,
ASME A17.3 : 2015 SAFETY CODE FOR EXISTING ELEVATORS AND ESCALATORS - INCLUDES REQUIREMENTS FOR ELECTRIC AND HYDRAULIC ELEVATORS AND ESCALATORS
A23.3-14 Design of concrete structures
ASCE 7 10 : 2010 MINIMUM DESIGN LOADS FOR BUILDINGS AND OTHER STRUCTURES
NFPA 99 : 2018 HEALTH CARE FACILITIES CODE
UL 104:11ED 2016-02 Elevator Door Locking Devices and Contacts
NFPA 70 : 2017 NATIONAL ELECTRICAL CODE
CSA T515 : 1997 TELECOMMUNICATIONS - TELEPHONE TERMINAL EQUIPMENT - ACOUSTIC AND MAGNETIC FIELD REQUIREMENTS FOR HANDSET TELEPHONES FOR USE BY THE HARD OF HEARING
SAE J 514 : 2012 HYDRAULIC TUBE FITTINGS
ASME B29.15 : 73(R1987) HEAVY DUTY ROLLER TYPE CONVEYOR CHAINS AND SPROCKET TEETH,
NFPA 197 : 2018 Standard on Protective Ensembles for Structural Fire Fighting and Proximity Fire Fighting
NFPA 72 : 2016 NATIONAL FIRE ALARM AND SIGNALING CODE
NFPA 13 : 2016 INSTALLATION OF SPRINKLER SYSTEMS
CFR 30(PTS1-199) : JUL 2017 MINERAL RESOURCES - MINE SAFETY & HEALTH ADMINISTRATION, DEPARTMENT OF LABOUR
CSA Z321 : 0 SIGNS AND SYMBOLS FOR THE WORKPLACE
CSA S16.1 : 0 LIMIT STATES DESIGN OF STEEL STRUCTURES
NFPA 265 : 2015 METHODS OF FIRE TESTS FOR EVALUATING ROOM FIRE GROWTH CONTRIBUTION OF TEXTILE OR EXPANDED VINYL WALL COVERINGS ON FULL HEIGHT PANELS AND WALLS
ISO/IEC 17024:2012 Conformity assessment — General requirements for bodies operating certification of persons
ICC 2009 INTERNATIONAL BUILDING CODE : 2009 INTERNATIONAL BUILDING CODE
UL 924:10ED 2016-05 Emergency Lighting and Power Equipment
ISO 22200:2009 Electromagnetic compatibility Product family standard for lifts, escalators and moving walks Immunity
CGSB 12.12 : M90 PLASTIC SAFETY GLAZING SHEETS
AWS D1.3 : 1998 ERRATA 1998 STRUCTURAL WELDING CODE - SHEET STEEL
AWS D1.1 : 2000 STRUCTURAL WELDING CODE - STEEL
CSA B35.4 : 1972 WOOD SCREWS
IEC 61508-7:2010 Functional safety of electrical/electronic/programmable electronic safety-related systems - Part 7: Overview of techniques and measures (see Functional Safety and IEC 61508)
ASCE 24 98 : 2000 FLOOD RESISTANCE DESIGN AND CONSTRUCTION
CGSB 12.1 : 2017 CORR 1 2017 SAFETY GLAZING
CSA Z185 : 1987 SAFETY CODE FOR PERSONNEL HOISTS
ANSI A12.1 : 1973 FLOOR AND WALL OPENINGS, RAILINGS, AND TOEBOARDS, SAFETY REQUIREMENTS FOR
ICC 1994 UNIFORM BUILDING CODE - I : 1994 UNIFORM BUILDING CODE - VOLUME 1
ASME A17.4 : 2015 GUIDE FOR EMERGENCY PERSONNEL (INCLUDES EVACUATION PROCEDURES AND FIREFIGHTERS SERVICE OPERATING PROCEDURES)
NFPA 252 : 2017 STANDARD METHODS OF FIRE TESTS OF DOOR ASSEMBLIES
ANSI A14.3 : 2008(R2018) FIXED - SAFETY REQUIREMENTS
ASTM E 8/E8M : 2016-09 TEST METHODS FOR TENSION TESTING OF METALLIC MATERIALS
ISO 14798:2009 Lifts (elevators), escalators and moving walks Risk assessment and reduction methodology
ASME QEI 1 : 2013 STANDARD FOR THE QUALIFICATION OF ELEVATOR INSPECTORS
NFPA 80 : 2016 FIRE DOORS AND OTHER OPENING PROTECTIVES
NFPA 105 : 2016 SMOKE DOOR ASSEMBLIES AND OTHER OPENING PROTECTIVES
ASME A17.6 : 2010 STANDARD FOR ELEVATOR SUSPENSION, COMPENSATION, AND GOVERNOR SYSTEMS

View more information
$618.39
Including GST where applicable

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.

Need help?
Call us on 131 242, then click here to start a Screen Sharing session
so we can help right away! Learn more