Name: BIP 0005 : 2011
Brand: BSI

A MANAGERS' GUIDE TO SERVICE MANAGEMENT

Published date

23-11-2012

Publisher

British Standards Institution

1) Planning and implementing service management
2) Organizations and staffing considerations
3) Service delivery processes
4) Relationship processes
5) Control processes
6) Release processes
7) Automation of service management
8) Guidance on SLA's
9) Service management reports
10) Preparing for a BSI 15000 audit

Enables managers to understand the best practices, objectives, benefits and possible problems of service management. It recognizes that services and service management are essential to helping organizations generate revenue or be cost-effective.

Committee	ZBIP/2
DevelopmentNote	Supersedes BS DISC PD0005(2003) (01/2004)
DocumentType	Standard
PublisherName	British Standards Institution
Status	Current

BS 7373-3:2005

Product specifications Guide to identifying criteria for specifying a service offering

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BIP 0005 : 2011

A MANAGERS&#39; GUIDE TO SERVICE MANAGEMENT

Table of Contents

Abstract

General Product Information

Standards Referenced By This Book

Category

Subcategory

A MANAGERS' GUIDE TO SERVICE MANAGEMENT