MANAGEMENT OF CUSTOMER SATISFACTION - (INTEGRATED MANAGEMENT SYSTEMS SERIES)

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2005

Publisher

British Standards Institution

1) Introduction
2) Initial status review
3) Policy and its development
4) Identification of processes
5) Planning in detail
6) Implementation and operation
7) Performance assessment
8) Improvement
9) Management review

Specifies the theory and practice of customer satisfaction and how it can be embodied into an Integrated Management Systems (IMS). Every organization, whether a private business or a public authority, recognizes the need to give satisfaction to its customers.

DocumentType	Standard
Pages	104
PublisherName	British Standards Institution
Status	Current

BS 7373-3:2005

Product specifications Guide to identifying criteria for specifying a service offering

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BIP 2005 : 2005

MANAGEMENT OF CUSTOMER SATISFACTION - (INTEGRATED MANAGEMENT SYSTEMS SERIES)

Table of Contents

Abstract

General Product Information

Standards Referenced By This Book

Category

Subcategory