Name: BIP 2222 : 2012
Brand: BSI

COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007)

Published date

23-11-2012

Publisher

British Standards Institution

Committee	ZBIP/3
DocumentType	Standard
PublisherName	British Standards Institution
Status	Current

ISO 10001:2007	Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011	Guidelines for auditing management systems
ISO 10015:1999	Quality management Guidelines for training
BS ISO 10003:2007	Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
ISO/IEC Guide 37:2012	Instructions for use of products by consumers
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
ISO 9001:2015	Quality management systems — Requirements
ISO/IEC Guide 71:2014	Guide for addressing accessibility in standards
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary
BS EN ISO 19011:2011	Guidelines for auditing management systems

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BIP 2222 : 2012