BS 15000-1:2002
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Hardcopy , PDF
15-12-2005
English
27-09-2002
Foreword
1 Scope
2 Terms and definitions
3 Requirements for a management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery process
7 Relationship processes
8 Resolution processes
9 Control processes
10 Released process
Bibliography
Figures
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