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BS 15000-1:2002

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by
withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

IT service management Specification for service management
Available format(s)

Hardcopy , PDF

Withdrawn date

15-12-2005

Language(s)

English

Published date

27-09-2002

Publisher

British Standards Institution

Foreword
1 Scope
2 Terms and definitions
3 Requirements for a management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery process
7 Relationship processes
8 Resolution processes
9 Control processes
10 Released process
Bibliography
Figures

Describes the requirements for an organisation to deliver managed services of an acceptable quality for its customers.

Committee
IST/60
DevelopmentNote
To be read in conjunction with BS DISC PD0005(2003), BS DISC PD0015(2002) and BS 15000-2(2002) Supersedes BS 15000(2000) and 02/683006 DC (10/2002)
DocumentType
Standard
Pages
18
PublisherName
British Standards Institution
Status
Withdrawn
SupersededBy
Supersedes

Standards Relationship
SANS 15000-1 : 1ED 2004 Identical
AS 8018.1-2004 Identical

PD 0026:2003 Software and systems quality framework. A guide to the use of ISO/IEC and other standards for understanding quality in software and systems
BS 15000-2:2003 IT service management Code of practice for service management
BS 7373-3:2005 Product specifications Guide to identifying criteria for specifying a service offering

BS EN ISO 10007:1997 Quality management. Guidelines for configuration management
BS 7799-2:2002 Information security management Specification with guidance for use
BS DISC PD0015(2002) : 2002 IT SERVICE MANAGEMENT - SELF-ASSESSMENT WORKBOOK
BS 8600:1999 Complaints management systems. Guide to design and implementation

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Hardcopy - English
PDF - English
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