BS 15000:2000

Superseded

View Superseded by

Specification for IT service management

Available format(s)

Hardcopy , PDF

Superseded date

27-09-2002

Language(s)

English

Published date

15-11-2000

Publisher

British Standards Institution

Committees responsible
Foreword
1 Scope
2 Normative reference
3 Definitions
4 General
5 Service design and management
6 Relationship processes
7 Resolution processes
8 Control processes
9 Release management
Annex A (informative) Other sources of information
Bibliography
Figure 1 - Service design and management processes

Defines the service management processes and forms a basis for the assessment of a managed IT service, which may be used by; existing providers to benchmark their IT service management; organizations seeking tenders for outsourced services; as the basis for formal certification; organizations that require a consistent approach by all service providers in a supply chain.

Committee	IST/60
DevelopmentNote	Supersedes 00/683007 DC. (03/2007)
DocumentType	Standard
Pages	18
PublisherName	British Standards Institution
Status	Superseded
SupersededBy	BS 15000-1:2002
Supersedes	00/683007 DC : APR 2000

BS DISC PD0018(2001) : 2001	INFORMATION MANAGEMENT SYSTEMS - BUILDING SYSTEMS FIT FOR AUDIT
02/647837 DC : DRAFT OCT 2002	PD 0026 - SOFTWARE AND SYSTEM QUALITY FRAMEWORK