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BS 5750-8:1991

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Quality systems Guide to quality management and quality systems elements for services
Available format(s)

Hardcopy , PDF

Withdrawn date

01-01-2012

Language(s)

English

Published date

30-09-1991

Publisher

British Standards Institution

Committees responsible
National foreword
Introduction
Guide
1 Scope
2 Normative references
3 Definitions
4 Characteristics of services
4.1 Service and service delivery characteristics
4.2 Control of service and service delivery
     characteristics
5 Quality system principles
5.1 Key aspects of a quality system
5.2 Management responsibility
5.3 Personnel and material resources
5.4 Quality system structure
5.5 Interface with customers
6 Quality system operational elements
6.1 Marketing process
6.2 Design process
6.3 Service delivery process
6.4 Service performance analysis and improvement
Annexes
A Examples to which this part of ISO 9004 may be
     applied
B Cross-reference of quality system elements and
     clauses
C Bibliography
Figures
1 Product content in a service continuum
2 Key aspects of a quality system
3 Service quality loop

Guidance on the quality system elements of organizations that provide services. It is closely linked with service needs and terminology and will enable management in this field to obtain and provide quality assurance.

Committee
QS/1
DevelopmentNote
Also numbered as EN 29004-2 and ISO 9004-2 Supersedes 90/89100 DC and BS 4891(1972) (08/2005)
DocumentType
Standard
Pages
28
PublisherName
British Standards Institution
Status
Withdrawn
Supersedes

BS 2745-3:1993 Washer-disinfectors for medical purposes Specification for washer-disinfectors except those used for processing human-waste containers and laundry
BS 7000-2:2008 Design management systems Guide to managing the design of manufactured products
BS 7000-2:1997 Design management systems Guide to managing the design of manufactured products
DEFSTAN 23-6/3(2000) : 2000 GUIDE TO THE COMMON TECHNICAL REQUIREMENTS FOR MILITARY LOGISTIC VEHICLES AND TOWED EQUIPMENT
BS 4764:1986 Specification for powder cement paints
BS 8202-2:1992 Coatings for fire protection of building elements Code of practice for the use of intumescent coating systems to metallic substrates for providing fire resistance
BS 4881:1993 Specification for polypropylene film cords, lines and twines
BS 7738-1:1994 Specification for information systems products using SSADM (Structured Systems Analysis and Design Method) Implementation of SSADM version 4
BS EN ISO 9000-1:1994 Quality management and quality assurance standards Guidelines for selection and use
EN ISO 9000-1 : 1994 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 1: GUIDELINES FOR SELECTION AND USE (ISO 9000-1:1994)
BS 7727:1994 Code of practice for installation and inspection of pre-insulated compression terminals and connectors for cables with copper conductors up to 6 mm<sup>2</sup>
BS EN ISO 8402:1995 Quality management and quality assurance. Vocabulary

BS 4778-1:1987 Quality vocabulary International terms
ISO 10011-3:1991 Guidelines for auditing quality systems Part 3: Management of audit programmes
ISO 10011-1:1990 Guidelines for auditing quality systems Part 1: Auditing
ISO 9002:1994 Quality systems — Model for quality assurance in production, installation and servicing
BS 5750-0.1(1987) : 1987 QUALITY SYSTEMS - PRINCIPAL CONCEPTS AND APPLICATIONS - GUIDE TO SELECTION AND USE
BS 5750-0.2(1987) : 1987 QUALITY SYSTEMS - PRINCIPAL CONCEPTS AND APPLICATIONS - GUIDE TO QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS
ISO 9001:2015 Quality management systems — Requirements
ISO 9003:1994 Quality systems Model for quality assurance in final inspection and test
ISO 10012-1:1992 Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment
ISO 10011-2:1991 Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors

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