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BS EN 15221-3:2011

Current
Current

The latest, up-to-date edition.

Facility Management Guidance on quality in Facility Management
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

31-01-2012

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ENISO9000, ENISO9001 and EN15221-2 within the framework of EN15221-1. The standard provides a link into management methods and management theories.

This European Standard is applicable to:

  • FM in public and private organizations;

  • client organization and service provider relationships;

  • full range of facility products or facility services;

  • both types of service providers in FM (internal and external);

  • all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

This European Standard is applicable to business services (not consumer oriented).

This European Standard does not:

  • replace the quality management systems of the client organization;

  • provide standard forms:

    • for performance and quality management systems (delivering a quality management system);

    • for defining requirements;

    • for a measurement tool;

    • for service level;

  • apply to the certification of the quality system of Facility Management (covered by ENISO9001).

Committee
FMW/1
DocumentType
Standard
Pages
48
PublisherName
British Standards Institution
Status
Current

Standards Relationship
EN 15221-3:2011 Identical

BS 8536-1:2015 Briefing for design and construction Code of practice for facilities management (Buildings infrastructure)
BS 8536-2:2016 Briefing for design and construction Code of practice for asset management (Linear and geographical infrastructure)
12/30259858 DC : 0 BS 8587 - GUIDE TO FACILITY INFORMATION MANAGEMENT
15/30315620 DC : 0 BS 8536 - FACILITY MANAGEMENT BRIEFING - CODE OF PRACTICE
BS 8587:2012 Guide to facility information management
12/30231186 DC : DRAFT AUG 2012 BS 8210 - GUIDE TO FACILITIES MAINTENANCE MANAGEMENT
16/30333120 DC : 0 BS 8536-2 - BRIEFING FOR DESIGN AND CONSTRUCTION - PART 2: CODE OF PRACTICE FOR ASSET MANAGEMENT (LINEAR AND GEOGRAPHICAL INFRASTRUCTURE)
BS 8210:2012 Guide to facilities maintenance management

EN 15221-4:2011 Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
EN 15221-5:2011 Facility Management - Part 5: Guidance on Facility Management processes
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
EN 15221-1:2006 Facility Management - Part 1: Terms and definitions
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
EN 15643-2:2011 Sustainability of construction works - Assessment of buildings - Part 2: Framework for the assessment of environmental performance
EN 15221-2:2006 Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

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