Services of real estate agents. Requirements for the provision of services of real estate agents

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

30-04-2010

Publisher

British Standards Institution

Foreword
1 Scope
2 Terms and definitions
3 Client relationship management
4 Information to be provided to the buyer
5 Service delivery
6 Qualifications and competencies of real estate agents
7 Insurance
8 Complaints handling
9 Code of ethics
Annex A (informative) - National legislation existing
Annex B (informative) - A-deviations - Sweden and Slovenia

Defines requirements for the services of real estate agents.

This European Standard specifies requirements for the services of real estate agents.

This European Standard applies to business-to-business and business-to-consumer services.

It is to be noted however that legal provisions for real estate agents exist in many countries and they are to be taken into consideration. The real estate agents need to comply with all applicable relevant European and national legislation. European and national legislations supersede this European Standard in case of conflicting requirements.

The requirements of the European Standard are applicable to the provision of all services including those provided by electronic means and the internet.

Committee	W/-
DevelopmentNote	Supersedes 07/30170674 DC. (04/2010)
DocumentType	Standard
Pages	24
PublisherName	British Standards Institution
Status	Current
Supersedes	07/30170674 DC : 0

Standards	Relationship
EN 15733:2009	Identical

ISO 10003:2007	Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations

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BS EN 15733:2009

Current

Table of Contents

Abstract

Scope

General Product Information

International Equivalents

Standards Referencing This Book

Category

Subcategory

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