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BS ISO 10018:2012

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Quality management. Guidelines on people involvement and competence

Available format(s)

Hardcopy , PDF

Superseded date

15-04-2020

Language(s)

English

Published date

31-01-2013

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Management of people involvement and competence
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
Annex A (informative) - Factors that impact on people
        involvement and competence
Annex B (informative) - Self-assessment
Bibliography

Gives guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it.

Committee
QS/1
DevelopmentNote
Supersedes 11/30197735 DC. (01/2013)
DocumentType
Standard
Pages
33
PublisherName
British Standards Institution
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO 10018:2012 Identical

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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$478.43
Including GST where applicable

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