1 Scope
2 Normative references
3 Terms and definitions
4 Principles
   4.1 General
   4.2 Impartiality
   4.3 Competence
   4.4 Factual approach to decision making
   4.5 Openness
   4.6 Confidentiality
5 General requirements
   5.1 Legal status
   5.2 Legal and contractual matters
   5.3 Governance and management commitment
   5.4 Impartiality
   5.5 Liability and financing
6 Competencies
   6.1 Management and personnel
   6.2 Competencies of personnel
   6.3 Deployment of personnel
   6.4 Use of contracted validators or verifiers
   6.5 Personnel records
   6.6 Outsourcing
7 Communication and records
   7.1 Information provided to a client or
       responsible party
   7.2 Communication of responsibilities to a
       client or responsible party
   7.3 Confidentiality
   7.4 Publicly accessible information
   7.5 Records
8 Validation or verification process
   8.1 General
   8.2 Pre-engagement
   8.3 Approach
   8.4 Validation or verification
   8.5 Review and issuance of validation or
       verification statement
   8.6 Records
   8.7 Facts discovered after the validation or
       verification statement
9 Appeals
10 Complaints
11 Special validations or verifications
12 Management system
Annex A (informative) Relationships between the
        application of ISO 14065 and ISO 14064-1,
        ISO 14064-2 and ISO 14064-3
Annex B (informative) Impartiality
Annex C (informative) Comparison of validation and
        verification process requirements of
        ISO 14065 and ISO 14064-3
Annex D (informative) Example of management system
        documentation
Bibliography