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BS ISO/IEC 19086-1:2016

Current
Current

The latest, up-to-date edition.

Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

30-09-2016

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
   agreement and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives,
   cloud service qualitative metrics, remedies
   and exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography

Provides a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).

Committee
IST/38
DevelopmentNote
Supersedes 16/30316173 DC. (10/2016)
DocumentType
Standard
Pages
48
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO/IEC 19086-1:2016 Identical

ISO/IEC 17998:2012 Information technology — SOA Governance Framework
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 27017:2015 Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services
EN 301 549 : 1.1.2 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
ISO/IEC 29151:2017 Information technology — Security techniques — Code of practice for personally identifiable information protection
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 27018:2014 Information technology Security techniques Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
ISO/IEC 40500:2012 Information technology W3C Web Content Accessibility Guidelines (WCAG) 2.0
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 19086-3:2017 Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements
ISO/IEC 19944:2017 Information technology Cloud computing Cloud services and devices: Data flow, data categories and data use
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO/IEC 27040:2015 Information technology — Security techniques — Storage security
ISO/IEC 17789:2014 Information technology — Cloud computing — Reference architecture
ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary
ISO/IEC 24751-1:2008 Information technology Individualized adaptability and accessibility in e-learning, education and training Part 1: Framework and reference model
BS 10012:2009 Data protection. Specification for a personal information management system

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