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BS ISO/IEC 30105-2:2016

BS ISO/IEC 30105-2:2016

Current

Current

The latest, up-to-date edition.

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

30-11-2016

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Processes and process performance indicators (level 1)
5 Process capability indicators (levels 1 to 5)
Annex A (informative) - Conformity of the process
        assessment model
Annex B (informative) - Work product characteristics
Annex C (informative) - Correlation between ISO/IEC 20000
        and ISO/IEC 30105
Bibliography

Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

Committee
IST/60/3
DevelopmentNote
Supersedes 15/30291709 DC. (11/2016)
DocumentType
Standard
Pages
126
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO/IEC 30105-2:2016 Identical

ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
ISO/IEC/IEEE 15289:2017 Systems and software engineering Content of life-cycle information items (documentation)
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
ISO/IEC 30105-3:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 3: Measurement framework (MF) and organization maturity model (OMM)
ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models

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Hardcopy - English
PDF - English
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