PD ISO/IEC TR 20000-10:2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Information technology. Service management Concepts and terminology
Hardcopy , PDF
28-09-2018
English
30-11-2015
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Terminology used in ISO/IEC 20000
4 Service management systems
5 ISO/IEC 20000
6 Other related International Standards and Technical
Reports
Bibliography
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