Customer Support: 131 242

  • There are no items in your cart
We noticed you’re not on the correct regional site. Switch to our AMERICAS site for the best experience.
Dismiss alert

PD ISO/IEC TR 22446:2017

Current
Current

The latest, up-to-date edition.

Information technology. Continual performance improvement of IT enabled services
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

08-12-2017

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Continual performance improvement of IT enabled services
5 Lifecycle reliability improvement (LCRI) method
6 Continual performance improvement repository (CPIR)
7 Improvement to the ISO/IEC 20000 series processes
Bibliography

Defines a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository.

This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC20000‑1 .

This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.

This document does not offer techniques for implementing the continual performance improvement process.

Committee
IST/60
DocumentType
Standard
Pages
32
PublisherName
British Standards Institution
Status
Current

Standards Relationship
ISO/IEC TR 22446:2017 Identical

ISO/IEC 25010:2011 Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — System and software quality models
ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
ISO/IEC 2382:2015 Information technology — Vocabulary

View more information
$407.85
Including GST where applicable

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.

Need help?
Call us on 131 242, then click here to start a Screen Sharing session
so we can help right away! Learn more