PD ISO/TR 10014:1998
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Hardcopy , PDF
31-07-2006
English
15-04-1999
Foreword
Introduction
1 Scope
2 Normative reference
3 Definitions
4 Primary purpose of an organization
5 Managing the economics of quality
6 Identify/review processes
7 Organization's view
7.1 Identify process activities
7.2 Monitor costs
7.3 Product process cost report
8 Customers' views
8.1 Identify factors affecting customer satisfaction
8.2 Monitor customer satisfaction
8.3 Produce customer satisfaction report
9 Manage the improvements
9.1 Management review
9.2 Identify opportunities
9.3 Conduct cost/benefit analysis
9.4 Plan and implement improvement
Annex A (informative) Bibliography
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