CSA ISO 9004-2 : 0

Withdrawn

QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES

Available format(s)

Hardcopy , PDF

Withdrawn date

23-07-2013

Language(s)

English

Publisher

Canadian Standards Association

1. Scope
2. Normative reference
3. Terms and definitions
4. Quality management system
   4.1 Managing systems and processes
   4.2 Documentation
   4.3 Use of quality management principles
5. Management responsibility
   5.1 General guidance
   5.2 Needs and expectations of interested parties
   5.3 Quality policy
   5.4 Planning
   5.5 Responsibility, authority and communication
   5.6 Management review
6. Resource management
   6.1 General guidance
   6.2 People
   6.3 Infrastructure
   6.4 Work environment
   6.5 Information
   6.6 Suppliers and partnerships
   6.7 Natural resources
   6.8 Financial resources
7. Product realization
   7.1 General guidance
   7.2 Processes related interest parties
   7.3 Design and development
   7.4 Purchasing
   7.5 Production and service operations
   7.6 Control of measuring and monitoring devices
8. Measurement, analysis and improvement
   8.1 General guidance
   8.2 Measurement and monitoring
   8.3 Control of nonconformity
   8.4 Analysis of data
   8.5 Improvement
Annexes
A. Guidelines for self-assessment
B. Process for continual improvement
Bibliography

DocumentType	Standard
Pages	71
PublisherName	Canadian Standards Association
Status	Withdrawn
Supersedes	CSA Q9004.2 : 1992

Standards	Relationship
ISO 9004-2:1991	Similar to

ISO 10011-3:1991	Guidelines for auditing quality systems Part 3: Management of audit programmes
ISO 10011-1:1990	Guidelines for auditing quality systems Part 1: Auditing
ISO 8402:1994	Quality management and quality assurance — Vocabulary
ISO 9002:1994	Quality systems — Model for quality assurance in production, installation and servicing
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
ISO 9001:2015	Quality management systems — Requirements
ISO 9003:1994	Quality systems Model for quality assurance in final inspection and test
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary
ISO 10012-1:1992	Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment
ISO 10011-2:1991	Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors