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CSA ISO TR 10014 : 0

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

GUIDELINES FOR MANAGING THE ECONOMICS OF QUALITY

Available format(s)

Hardcopy , PDF

Superseded date

01-11-2006

Language(s)

English

1 Scope
2 Normative reference
3 Definitions
4 Primary purpose of an organization
5 Managing the economics of quality
6 Identify/review processes
7 Organization's view
   7.1 Identify process activities
   7.2 Monitor costs
   7.3 Produce process cost report
8 Customers' views
   8.1 Identify factors affecting customer satisfaction
   8.2 Monitor customer satisfaction
   8.3 Produce customer satisfaction report
9 Manage the improvements
   9.1 Management review
   9.2 Identify opportunities
   9.3 Conduct cost/benefit analysis
   9.4 Plan and implement improvement
Annex A (informative) Bibliography

Supplies guidance on how to achieve economic benefits from the application of quality management. Not for use in contractual situations nor as a subject for third-party audits.

DocumentType
Standard
Pages
22
PublisherName
Canadian Standards Association
Status
Superseded

Standards Relationship
ISO/TR 10014:1998 Identical

IEC 60300-3-3:2017 Dependability management - Part 3-3: Application guide - Life cycle costing
ISO 8402:1994 Quality management and quality assurance — Vocabulary
ISO 9000-1:1994 Quality management and quality assurance standards — Part 1: Guidelines for selection and use

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