Section 1 - General
1 Scope
2 Conformance
   2.1 Static requirements
   2.2 Dynamic requirements
   2.3 PICS requirement
3 References
4 Definitions
Section 2 - Protocol Structure for CSTA
5 CSTA service definition model
   5.1 CSTA application layer structure
   5.2 Remote operations
   5.3 The CSTA service response
   5.4 Cross referencing of event reports
   5.5 Handling of private data
6 Interconnection service boundary
7 Security
Section 3 - CSTA Protocol
8 Association management
9 Switching function services
   9.1 Alternate call
   9.2 Answer call
   9.3 Call completion
   9.4 Clear call
   9.5 Clear connection
   9.6 Conference call
   9.7 Consultation call
   9.8 Divert call
   9.9 Hold call
   9.10 Make call
   9.11 Make Predictive call
   9.12 Query device
   9.13 Reconnect call
   9.14 Retrieve call
   9.15 Set feature
   9.16 Transfer call
10 Switching function events
   10.1 Call events
        10.1.1 Call cleared
        10.1.2 Conferenced
        10.1.3 Connection cleared
        10.1.4 Delivered
        10.1.5 Diverted
        10.1.6 Established
        10.1.7 Failed
        10.1.8 Held
        10.1.9 Network reached
        10.1.10 Originated
        10.1.11 Queued
        10.1.12 Retrieved
        10.1.13 Service initiated
        10.1.14 Transferred
   10.2 Feature events
        10.2.1 Call information
        10.2.2 Do not disturb
        10.2.3 Forwarding
        10.2.4 Message waiting
   10.3 Agent state events
        10.3.1 Logged on
        10.3.2 Logged off
        10.3.3 Not ready
        10.3.4 Ready
        10.3.5 Work not ready
        10.3.6 Work ready
   10.4 Maintenance events
        10.4.1 Back in service
        10.4.2 Out of service event
   10.5 Private events
11 Computing function services
   11.1 Route request
   11.2 Re-route request
   11.3 Route select request
   11.4 Route used request
   11.5 Route end request
12 Bidirectional services
   12.1 Escape service
   12.2 System status
13 Status reporting services
   13.1 Monitor start
   13.2 Change monitor filter
   13.3 Monitor stop
   13.4 Snapshot device
   13.5 Snapshot call
14 Switching function errors
15 Switching event cause values
16 CSTA data types
   16.1 Switching function objects
   16.2 Device identifiers
   16.3 Call and connection identifiers
   16.4 Connection states
   16.5 Status reporting
   16.6 Device and feature types and other parameters
   16.7 Security service
   16.8 Common extensions
Annex A - Protocol Implementation Conformance Statement
          (PICS) Proforma