ECMA 180 : 1ED 92
Current
The latest, up-to-date edition.
12-01-2013
Section 1 - General
1 Scope
2 Conformance
2.1 Static requirements
2.2 Dynamic requirements
2.3 PICS requirement
3 References
4 Definitions
Section 2 - Protocol Structure for CSTA
5 CSTA service definition model
5.1 CSTA application layer structure
5.2 Remote operations
5.3 The CSTA service response
5.4 Cross referencing of event reports
5.5 Handling of private data
6 Interconnection service boundary
7 Security
Section 3 - CSTA Protocol
8 Association management
9 Switching function services
9.1 Alternate call
9.2 Answer call
9.3 Call completion
9.4 Clear call
9.5 Clear connection
9.6 Conference call
9.7 Consultation call
9.8 Divert call
9.9 Hold call
9.10 Make call
9.11 Make Predictive call
9.12 Query device
9.13 Reconnect call
9.14 Retrieve call
9.15 Set feature
9.16 Transfer call
10 Switching function events
10.1 Call events
10.1.1 Call cleared
10.1.2 Conferenced
10.1.3 Connection cleared
10.1.4 Delivered
10.1.5 Diverted
10.1.6 Established
10.1.7 Failed
10.1.8 Held
10.1.9 Network reached
10.1.10 Originated
10.1.11 Queued
10.1.12 Retrieved
10.1.13 Service initiated
10.1.14 Transferred
10.2 Feature events
10.2.1 Call information
10.2.2 Do not disturb
10.2.3 Forwarding
10.2.4 Message waiting
10.3 Agent state events
10.3.1 Logged on
10.3.2 Logged off
10.3.3 Not ready
10.3.4 Ready
10.3.5 Work not ready
10.3.6 Work ready
10.4 Maintenance events
10.4.1 Back in service
10.4.2 Out of service event
10.5 Private events
11 Computing function services
11.1 Route request
11.2 Re-route request
11.3 Route select request
11.4 Route used request
11.5 Route end request
12 Bidirectional services
12.1 Escape service
12.2 System status
13 Status reporting services
13.1 Monitor start
13.2 Change monitor filter
13.3 Monitor stop
13.4 Snapshot device
13.5 Snapshot call
14 Switching function errors
15 Switching event cause values
16 CSTA data types
16.1 Switching function objects
16.2 Device identifiers
16.3 Call and connection identifiers
16.4 Connection states
16.5 Status reporting
16.6 Device and feature types and other parameters
16.7 Security service
16.8 Common extensions
Annex A - Protocol Implementation Conformance Statement
(PICS) Proforma
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