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EG 201 219 : 1.3.1

Current
Current

The latest, up-to-date edition.

USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS
Available format(s)

Hardcopy , PDF

Language(s)

English

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Why User Representation in ETSI Standardization process is crucial
  4.1 User - defined subdivisions
  4.2 User Group role in defining user requirements
5 Different types of Standard
  5.1 Terminals
  5.2 Interfaces
  5.3 Services
6 Definition of requirements for ETSI Projects or Work Items
  6.1 Accessibility/Design for All
  6.2 Adaptability
  6.3 Child safety issues
  6.4 Comprehensible standards
  6.5 Consistency of user interface
  6.6 Cost transparency
  6.7 Ease of use
  6.8 Environmental issues
  6.9 Error tolerance and system stability
  6.10 Explorability
  6.11 Health and safety issues
  6.12 Multi-cultural and multi-lingual aspects
  6.13 Provision of system/service information
  6.14 Privacy and security of information
  6.15 Quality of service (QoS), system reliability and durability
  6.16 Rating and grading systems
  6.17 Reliability of information
  6.18 Terminology
  6.19 Use of graphical symbols
7 Improving the user involvement in the standardization process
  7.1 Obstacles to the users' involvement
  7.2 Incentive for users to take part in the standardization
       process
  7.3 Means to improve the direct user involvement in the
       standardization process
  7.4 Other means to capture the users' requirements
8 Improving the co-operation between standard makers and users
  8.1 Defining user requirements
  8.2 Formulation of users' requirements
9 Making users better aware of ETSI standards
Annex A (informative): Checklist for involving end-users
        in the development of standards
Annex B (informative): Bibliography
History

Provides guidance to a Technical committee and any other Technical body on how user requirements are to be taken into account during a standardization process.

Committee
USER
DocumentType
Standard
Pages
19
PublisherName
European Telecommunications Standards Institute
Status
Current

EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
SR 002 761 : 1.1.1 USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE
TR 102 538 : 1.1.1 USER GROUP; LIST OF DEFINITIONS AND ABBREVIATIONS
EG 202 009-3 : 1.3.1 USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)
SR 002 451 : 1.1.1 USER GROUP; SMES AS ICT USERS - STANDARDIZATION PERSPECTIVE
TS 102 261 : 1.1.1 OPEN NETWORK SERVICES AND ARCHITECTURE (ONSA); ABSTRACT ARCHITECTURE AND REFERENCE POINTS DEFINITION; MAPPING OF FUNCTIONAL ARCHITECTURES AND REQUIREMENTS FOR NGN
TR 103 185 : 1.1.1 USER GROUP; COLLECTION OF USER REQUIREMENTS FROM VISUALLY IMPAIRED PEOPLE FOR E-ACCESSIBILITY TO ICT PRODUCTS AND SERVICES
EG 202 009-2 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS
SR 002 452 : 1.1.1 USER GROUP; ETSI USER MEMBERS' OPINION ON ETSI WORK

ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
ISO 9241-10:1996 Ergonomic requirements for office work with visual display terminals (VDTs) Part 10: Dialogue principles
EN 300 429 : 1.2.1 DIGITAL VIDEO BROADCASTING (DVB): FRAMING STRUCTURE, CHANNEL CODING AND MODULATION FOR CABLE SYSTEMS
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO/IEC Guide 74:2004 Graphical symbols — Technical guidelines for the consideration of consumers' needs
ISO 13407:1999 Human-centred design processes for interactive systems
EG 201 212 : 1.2.1 ELECTRICAL SAFETY - CLASSIFICATION OF INTERFACES FOR EQUIPMENT TO BE CONNECTED TO TELECOMMUNICATIONS NETWORKS

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