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EG 202 132 : 1.1.1

Current
Current

The latest, up-to-date edition.

HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
Available format(s)

Hardcopy , PDF

Language(s)

English

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 The evolution of mobile communication and concepts of mobility
   4.1 Major milestones in the evolution of mobile communication
   4.2 Concepts and notions of mobility
5 Rationale for generic user interface elements
6 User and operator requirements in a mobile communication
   environment
   6.1 Reducing the usability gap
   6.2 User requirements approach
   6.3 User meta-requirements
   6.4 Operator requirements
   6.5 Linking user meta-requirements and recommendations
7 Terminology, symbols, auditory signals and user guides
   7.1 Terminology
   7.2 Symbols
   7.3 Auditory signals
   7.4 User guides and reference documentation
8 Configuration and guidance for terminal and service access,
   interworking, portability and error handling
   8.1 General configuration procedures for service access
   8.2 Configuration procedures for access to specific services
   8.3 Interworking and portability
   8.4 Error handling guidance
9 Terminal- and network-related generic UI elements
   9.1 International access code
   9.2 Safety and security indicators
   9.3 Text entry, retrieval and control
   9.4 Accessibility and assistive terminal interfaces
   9.5 Common keys
   9.6 Language selection mechanisms
   9.7 Voice and speech user interfaces
   9.8 Users' data privacy, security and access control
   9.9 Telephone number format and handling
   9.10 Universal addressing in converging networks
   9.11 Synchronization and back-up
10 Service and application specific UI elements
   10.1 Emergency call services
   10.2 Voice call services
   10.3 Video call services
   10.4 Mobile browsing and Internet services
   10.5 Positioning-related services
   10.6 Service and content presence, availability and connectivity
   10.7 Payments, cost of services and content
   10.8 Messaging services
   10.9 Instant mobile messaging services
Annex A (normative): Collective table of all recommendations
Annex B (informative): Bibliography
History

Describes end-user access to information and communication services from mobile telecommunication terminals.

Committee
HF
DocumentType
Standard
Pages
108
PublisherName
European Telecommunications Standards Institute
Status
Current

I.S. CWA 50487:2006 SMARTHOUSE CODE OF PRACTICE
EG 202 308 : 1.2.1 USER GROUP; USER INTEROPERABILITY CRITERIA
TR 102 308 : 1.1.1 USER GROUP; USER INTEROPERABILITY CRITERIA
EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
TR 103 180 : 1.2.1 ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS
EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
TR 102 415 : 1.1.1 HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
EG 202 421 : 1.1.1 HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
UNI EN ISO 9241-129 : 2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
UNE-EN ISO 9241-129:2011 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
SR 002 564 : 2.0.0 APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
09/30192428 DC : 0 BS ISO 9241-129 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON INDIVIDUALIZATION
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
ISO/IEC TR 19766:2007 Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities
BS EN ISO 9241-129:2010 Ergonomics of human-system interaction Guidance on software individualization
TR 102 535 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
DIN EN ISO 9241-129:2011-03 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
TR 102 410 : 1.1.1 EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
I.S. EN ISO 9241-129:2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
ISO 9241-129:2010 Ergonomics of human-system interaction Part 129: Guidance on software individualization
EN ISO 9241-129:2010 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
TR 102 806 : 1.1.1 USER GROUP; ANALYSIS OF CURRENT END-TO-END QOS STANDARDIZATION STATE
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES

ETR 095 : 20001 HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
TR 102 133 : 1.1.1 HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES
ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
ISO 9186:2001 Graphical symbols Test methods for judged comprehensibility and for comprehension
TR 102 125 : 1.1.1 HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES
EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
ETR 187 : 20001 HUMAN FACTORS (HF); RECOMMENDATION OF CHARACTERISTICS OF TELEPHONE SERVICES TONES WHEN LOCALLY GENERATED IN TELEPHONY TERMINALS
EG 201 795 : 1.1.1 HUMAN FACTORS (HF); ISSUES CONCERNING USER IDENTIFICATION IN FUTURE TELECOMMUNICATIONS SYSTEMS
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
EG 202 067 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK
SR 002 180 : 1.1.1 REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
ES 201 381 : 1.1.1 HUMAN FACTORS (HF) - TELECOMMUNICATIONS KEYPADS AND KEYBOARDS - TACTILE IDENTIFIERS
ES 201 275 : 1.1.1 HUMAN FACTORS (HF) - USER CONTROL PROCEDURES IN BASIC CALL, POINT-TO-POINT CONNECTIONS, FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
EG 202 116 : 1.2.2 HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
TR 101 041-2 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES; LISTING AND ANALYSIS OF EUROPEAN WORLD AND STANDARDIZED TONES
ISO/IEC 11581-5:2004 Information technology — User system interfaces and symbols — Icon symbols and functions — Part 5: Tool icons
EN 301 462 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE
ETS 300 179 : 20001 INTEGRATED SERVICES DIGITAL NETWORK (ISDN); ADVICE OF CHARGE: CHARGING INFORMATION DURING THE CALL (AOC-D) SUPPLEMENTARY SERVICE - SERVICE DESCRIPTION
TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
ETR 113 : 20001 HUMAN FACTORS (HF) - RESULTS OF AN EVALUATION STUDY OF PICTOGRAMS FOR POINT TO POINT VIDEOTELEPHONY
ETS 300 180 : 20001 INTEGRATED SERVICES DIGITAL NETWORK (ISDN); ADVICE OF CHARGE: CHARGING INFORMATION AT THE END OF THE CALL (AOC-E) SUPPLEMENTARY SERVICE - SERVICE DESCRIPTION
ISO/IEC 9995-7:2009 Information technology Keyboard layouts for text and office systems Part 7: Symbols used to represent functions
ISO 639-2:1998 Codes for the representation of names of languages — Part 2: Alpha-3 code
TS 122 101 : 13.8.0 UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; SERVICE ASPECTS; SERVICE PRINCIPLES (3GPP TS 22.101 VERSION 14.9.0 RELEASE 14)
TR 101 041-1 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES - A REVIEW AND RECOMMENDATIONS
ETS 300 178 : 20001 INTEGRATED SERVICES DIGITAL NETWORK ISDN; ADVICE OF CHARGE: CHARGING INFORMATION AT CALL SET-UP TIME (AOC-S) SUPPLEMENTARY SERVICE - SERVICE DESCRIPTION
IEC 80416-1:2008 Basic principles for graphical symbols for use on equipment - Part 1: Creation of graphical symbols for registration
EG 202 191 : 1.1.1 HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
ISO 3166-1:2013 Codes for the representation of names of countries and their subdivisions Part 1: Country codes
TR 101 767 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION
ISO 7000:2014 Graphical symbols for use on equipment Registered symbols
ISO/IEC Guide 74:2004 Graphical symbols — Technical guidelines for the consideration of consumers' needs
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
EG 201 379 : 1.1.1 HUMAN FACTORS (HF) - FRAMEWORK FOR THE DEVELOPMENT, EVALUATION AND SELECTION OF GRAPHICAL SYMBOLS
EG 202 249 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS
ETS 300 907 : 20005 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+); MAN-MACHINE INTERFACE (MMI) OF THE MOBILE STATION (MS)
ETR 297 : 20001 HUMAN FACTORS (HF)
ETR 329 : 20001 HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)

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