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EN 60300-3-16:2008

Current
Current

The latest, up-to-date edition.

Dependability management - Part 3-16: Application guide - Guidelines for specification of maintenance support services
Published date

14-11-2008

FOREWORD
INTRODUCTION
1 Scope
2 Normative references
3 Terms, definitions and acronyms
  3.1 Terms and definitions
  3.2 Acronyms
4 Specification of maintenance support services
  4.1 Purpose of using maintenance support services
  4.2 Types of maintenance support services
  4.3 Basic maintenance support agreements
      4.3.1 Maintenance labour
      4.3.2 Spare parts
      4.3.3 Training
      4.3.4 Repairs and overhauls
      4.3.5 Refurbishment and modifications
  4.4 Limited service agreements
  4.5 Long term service agreements
      4.5.1 Purpose
      4.5.2 Scope of a LTSA
      4.5.3 Performance guarantees
  4.6 Life cycle aspects
      4.6.1 Design and development phase
      4.6.2 Operation and maintenance phase
      4.6.3 Obsolescence
5 Preparation of service agreements
  5.1 Management responsibility
  5.2 Process for selecting a service provider
  5.3 Purpose of a maintenance support service agreement
  5.4 Preparation of a maintenance agreement
  5.5 Agreement structure and elements
6 Management of maintenance agreements
  6.1 General
  6.2 Communication
  6.3 Monitoring of agreement
Annex A (informative) - Check-list for agreement structure
        and elements
Bibliography
Annex ZA (normative) - Normative references to international
         publications with their corresponding European
         publications

IEC 60300-3-16:2008 describes a framework for the specification of services related to the maintenance support of products, systems and equipment that are carried out during the operation and maintenance phase. The purpose of this standard is to outline, in a generic manner, the development of agreements for maintenance support services as well as guidelines for the management and monitoring of these agreements by both the company and the service provider.

Committee
CLC/SR 56
DocumentType
Standard
PublisherName
European Committee for Standards - Electrical
Status
Current

CEI EN 60300-3-12 : 2012 DEPENDABILITY MANAGEMENT - PART 3-12: APPLICATION GUIDE - INTEGRATED LOGISTIC SUPPORT
I.S. EN 16646:2014 MAINTENANCE - MAINTENANCE WITHIN PHYSICAL ASSET MANAGEMENT
EN 60300-3-12:2011 Dependability management - Part 3-12: Application guide - Integrated logistic support
BS EN 16646:2014 Maintenance. Maintenance within physical asset management
BS EN 60300-3-12:2011 Dependability management Application guide. Integrated logistic support
I.S. EN 60300-3-12:2011 DEPENDABILITY MANAGEMENT - PART 3-12: APPLICATION GUIDE - INTEGRATED LOGISTIC SUPPORT
UNE-EN 60300-3-12:2014 Dependability management - Part 3-12: Application guide - Integrated logistic support
EN 16646:2014 Maintenance - Maintenance within physical asset management
DIN EN 16646:2015-03 MAINTENANCE - MAINTENANCE WITHIN PHYSICAL ASSET MANAGEMENT
DIN EN 16646 E : 2015 MAINTENANCE - MAINTENANCE WITHIN PHYSICAL ASSET MANAGEMENT
UNE-EN 16646:2015 Maintenance - Maintenance within physical asset management

EN 60300-3-2 : 2005 Dependability management - Part 3-2: Application guide - Collection of dependability data from the field
IEC 60300-3-3:2017 Dependability management - Part 3-3: Application guide - Life cycle costing
IEC 60300-3-12:2011 Dependability management - Part 3-12: Application guide - Integrated logistic support
IEC 60300-3-14:2004 Dependability management - Part 3-14: Application guide - Maintenance and maintenance support
EN 60706-2:2006 Maintainability of equipment - Part 2: Maintainability requirements and studies during the design and development phase
EN 60300-3-12:2011 Dependability management - Part 3-12: Application guide - Integrated logistic support
EN 62402 : 2007 OBSOLESCENCE MANAGEMENT - APPLICATION GUIDE
EN 60300-3-14:2004 Dependability management - Part 3-14: Application guide - Maintenance and maintenance support
EN 60300-3-3:2017 Dependability management - Part 3-3: Application guide - Life cycle costing
IEC 60300-3-2:2004 Dependability management - Part 3-2: Application guide - Collection of dependability data from the field
IEC 62402:2007 Obsolescence management - Application guide
IEC 60300-3-11:2009 Dependability management - Part 3-11: Application guide - Reliability centred maintenance
IEC 60706-2:2006 Maintainability of equipment - Part 2: Maintainability requirements and studies during the design and development phase
IEC 60300-3-10:2001 Dependability management - Part 3-10: Application guide - Maintainability
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

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