HUMAN FACTORS (HF); USER INSTRUCTIONS FOR PUBLIC TELECOMMUNICATIONS SERVICES; DESIGN GUIDELINES

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Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Foreword
1 Scope
2 References
3 Abbreviations
4 Introduction
5 Guideline principles
  5.1 Instructions
  5.2 Information amount
  5.3 Information content
  5.4 Completeness of information
  5.5 Compatibility of instructions
  5.6 Instructional steps
  5.7 Modular presentation
  5.8 Locating information
  5.9 Information legibility
  5.10 Indication of movements
  5.11 Emergency information
  5.12 Labelling
  5.13 Pictographic instructions
  5.14 Textual instructions
  5.15 Choice of language
  5.16 Multiple languages
  5.17 Alternative methods for presenting instructions
  5.18 International calls
  5.19 Tariffs
  5.20 Other information
6 Index
Annex A: Example of the implementation of the design principles
History

Provides a set of guideline principles for the design of user instructions for public telecommunications terminals, particularly as applied to payphones.

Committee	HF 1
DocumentType	Standard
Pages	16
PublisherName	European Telecommunications Standards Institute
Status	Current

TS 102 577 : 1.1.1

HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS)

IEC 60416:1988	General principles for the formulation of graphical symbols
ISO 4196:1984	Graphical symbols — Use of arrows
ETR 116 : 20001	HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
ISO 3864:1984	Safety colours and safety signs

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ETR 167 : 20001

Current

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Standards Referenced By This Book

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