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The why and how of complaints handling
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Available format(s): Hardcopy, PDF 1 User, PDF 3 Users, PDF 5 Users, PDF 9 Users
Language(s): English
Published date: 26-06-2006
Publisher: Standards Australia
Available in a discounted Set with AS ISO 10002-2006, Quality management — Customer satisfaction — Guidelines for complaints handling. Click here.
Made Obsolescent on 1-07-2017. First published as HB 229-2006.
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