Customer Support: 131 242

i2i Intertek.com
  • There are no items in your cart
We noticed you’re not on the correct regional site. Switch to our AMERICAS site for the best experience.
Go to AMERICAS site
Dismiss alert
Please enter a keyword to search
Advanced search

HB 90.2-2000

Current
Current

The latest, up-to-date edition.

The Service Industry Handbook Guide to ISO 9001:2000 (Reconfirmed 2016)
Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

15-12-2000

Publisher

Standards Australia

Preview

This Handbook is written about the way a service industry operates. It provides a competency-based approach to service development and delivery that recognizes that both the point of contact with the customer is critical, and back-of-house activities are needed to deliver the service to achieve customer satisfaction. It will provide both a sound approach to ISO9001: 2000 for service industries, and a better understanding of the benefits that service organizations implementing the Standard can achieve.

Committee
QR-008
DocumentType
Handbook
ISBN
0 7337 3701 3
Pages
164
ProductNote
Replaces AS 3904.2-1992Reconfirmed 15/04/2016This standard has been reconfirmed in Australia in 2016 and remains current in New Zealand. Reconfirmation Notice 15/04/2016
PublisherName
Standards Australia
Status
Current

First published as HB 90.2-2000.Reconfirmed 2016. First published as HB 90.2-2000.

AS/NZS ISO 9004:2000 Quality management systems - Guidelines for performance improvements

View more information
$113.50
Including GST where applicable
AUD
CAD
CHF
CNY
DKK
EUR
GBP
HKD
IDR
INR
JPY
KRW
MXN
NOK
NZD
SEK
SGD
USD
ZAR
Hardcopy - English
PDF 1 User - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.

Learn more on subscription solutions

or

Get in touch with us

Need help?
Call us on 131 242, then click here to start a Screen Sharing session
so we can help right away! Learn more