I.S. EN 17371-3:2020
Current
The latest, up-to-date edition.
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
Hardcopy , PDF
English
10-08-2020
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
Only cited Standards give presumption of conformance to New Approach Directives/Regulations.
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context
5 Performance Measurement model
6 Performance Measurement execution
Annex A (informative) Service Assurance Model
Annex B (informative) Examples of specific sectors
Bibliography
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