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IEEE 20000-2-2013

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems
Available format(s)

PDF

Withdrawn date

27-09-2018

Language(s)

English

Published date

03-06-2013

Publisher

Institute of Electrical & Electronics Engineers

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Annex A (informative) - Interfaces between processes
        and integration of processes with SMS
Bibliography

Specifies guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.

Committee
Software & Systems Engineering Standards Comm
DocumentType
Standard
ISBN
978-0-7381-8430-2
Pages
105
PublisherName
Institute of Electrical & Electronics Engineers
Status
Withdrawn

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC TR 24748-2:2011 Systems and software engineering Life cycle management Part 2: Guide to the application of ISO/IEC 15288 (System life cycle processes)
ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
ISO/IEC TR 24748-3:2011 Systems and software engineering Life cycle management Part 3: Guide to the application of ISO/IEC 12207 (Software life cycle processes)
ISO 31000:2009 Risk management Principles and guidelines
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/IEC 27005:2011 Information technology Security techniques Information security risk management
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO/IEC TR 9126-3:2003 Software engineering Product quality Part 3: Internal metrics
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC TR 9126-2:2003 Software engineering Product quality Part 2: External metrics
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management
IEEE 20000-1-2013 IEEE Standard - Adoption of ISO/IEC 20000-1:2011, Information technology -- Service management -- Part 1: Service management system requirements
ISO/IEC 15939:2007 Systems and software engineering Measurement process

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