Tourist information offices Tourist information and reception services Requirements

Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French

Published date

31-03-2014

Publisher

International Organization for Standardization

ISO 14785:2014 establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.

DevelopmentNote	Supersedes ISO/DIS 14785. Also available as colour PDF & epub format. (04/2014)
DocumentType	Standard
Pages	11
PublisherName	International Organization for Standardization
Status	Current

Standards	Relationship
BS ISO 14785:2014	Identical
UNE-ISO 14785:2015	Identical

ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 7001:2007	Graphical symbols — Public information symbols