Foreword
Introduction
1 Scope
2 Terms and definitions
3 Understanding what being human-centred means for
the organization
4 Principles of the human-centred approach
5 Risks from failing to apply human-centred principles
6 Guidance on implementing human-centred principles and
minimising risks
7 Guidance on integrating a human-centred approach
throughout the organization
Annex A (informative) - International Standards relevant
to each principle of the human-centred approach
Annex B (informative) - Examples of organizations whose websites
indicate support for the principles
Bibliography