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ISO/IEC Guide 14:2018

Current
Current

The latest, up-to-date edition.

Products and related services — Information for consumers
Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

28-03-2018

ISO/IEC Guide 14:2018 provides guidance on the provision of information concerning products and their related services intended for consumers. It outlines general principles and recommendations for content, methods, formats and designs enabling consumers to compare and choose consumer products and their related services prior to purchase.

Committee
ISO/COPOLCO
DocumentType
Guide
Pages
14
PublisherName
International Organization for Standardization
Status
Current
Supersedes

IEC GUIDE 109:2012 Environmental aspects - Inclusion in electrotechnical product standards
ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
ISO/IEC 16480:2015 Information technology Automatic identification and data capture techniques Reading and display of ORM by mobile devices
ISO/IEC 18004:2015 Information technology Automatic identification and data capture techniques QR Code bar code symbology specification
ISO 3864-2:2016 Graphical symbols — Safety colours and safety signs — Part 2: Design principles for product safety labels
ISO 26000:2010 Guidance on social responsibility
ISO/IEC Guide 41:2003 Packaging Recommendations for addressing consumer needs
ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
ISO/IEC Guide 51:2014 Safety aspects Guidelines for their inclusion in standards
ISO/IEC Guide 50:2014 Safety aspects — Guidelines for child safety in standards and other specifications
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 28219:2017 Packaging — Labelling and direct product marking with linear bar code and two-dimensional symbols
ISO 7001:2007 Graphical symbols — Public information symbols
ISO 10393:2013 Consumer product recall Guidelines for suppliers
IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
ISO 14020:2000 Environmental labels and declarations — General principles
ISO/TR 13329:2012 Nanomaterials Preparation of material safety data sheet (MSDS)
ISO 3864-1:2011 Graphical symbols Safety colours and safety signs Part 1: Design principles for safety signs and safety markings
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 10377:2013 Consumer product safety — Guidelines for suppliers
ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
ISO 7000:2014 Graphical symbols for use on equipment Registered symbols
ISO/IEC Guide 74:2004 Graphical symbols — Technical guidelines for the consideration of consumers' needs
IEC 82079-1:2012 Preparation of instructions for use - Structuring, content and presentation - Part 1: General principles and detailed requirements
ISO Guide 64:2008 Guide for addressing environmental issues in product standards
ISO 22742:2010 Packaging — Linear bar code and two-dimensional symbols for product packaging

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