ISO TR 18529 : 2000(R2004)

Foreword
Introduction
1 Scope
2 Normative References
3 Definitions
4 Abbreviations
5 Background to the human-centred process model
      5.1 Use of the model
      5.2 Benefits of human-centredness in the lifecycle
      5.3 Rationale for the model
      5.4 Basis of the model
      5.5 Structure of the model
      5.6 Elements of the model
      5.7 Relationship between this model and ISO/IEC TR
             15504
      5.8 Relationship between this model and ISO 12207
6 Human-centred processes
      6.1 Human-centred design
      6.2 Ensure HCD content in system strategy (HCD.1)
             6.2.1 Purpose
             6.2.2 Represent stakeholders (HCD.1.1)
             6.2.3 Collect market intelligence (HCD.1.2)
             6.2.4 Define and plan system strategy
                      (HCD.1.3)
             6.2.5 Collect market feedback (HCD.1.4)
             6.2.6 Analyse trends in users (HCD.1.5)
      6.3 Plan and manage the HCD process (HCD.2)
             6.3.1 Purpose
             6.3.2 Consult stakeholders (HCD.2.1)
             6.3.3 Identify and plan user involvement
                      (HCD.2.2)
             6.3.4 Select human-centred methods and
                      techniques (HCD.2.3)
             6.3.5 Ensure a human-centred approach within
                      the project team (HCD.2.4)
             6.3.6 Plan human-centred design activities
                      (HCD.2.5)
             6.3.7 Manage human-centred activities
                      (HCD.2.6)
             6.3.8 Champion human-centred approach
                      (HCD.2.7)
             6.3.9 Provide support for human-centred
                      design (HCD.2.8)
      6.4 Specify the stakeholder and organisational
             requirements (HCD.3)
             6.4.1 Purpose
             6.4.2 Clarify and document system goals
                      (HCD.3.1)
             6.4.3 Analyse stakeholders (HCD.3.2)
             6.4.4 Assess risk to stakeholders (HCD.3.3)
             6.4.5 Define the use of the system (HCD.3.4)
             6.4.6 Generate the stakeholder and
                      organisational requirements (HCD.3.5)
             6.4.7 Set quality in use objectives (HCD.3.6)
      6.5 Understand and specify the context of use (HCD.4)
             6.5.1 Purpose
             6.5.2 Identify and document user's tasks
                      (HCD.4.1)
             6.5.3 Identify and document significant user
                      attributes (HCD.4.2)
             6.5.4 Identify and document organisational
                      environment (HCD.4.3)
             6.5.5 Identify and document technical
                      environment (HCD.4.4)
             6.5.6 Identify and document physical
                      environment (HCD.4.5)
      6.6 Produce design solutions (HCD.5)
             6.6.1 Purpose
             6.6.2 Allocate functions (HCD.5.1)
             6.6.3 Produce composite task model (HCD.5.2)
             6.6.4 Explore system design (HCD.5.3)
             6.6.5 Use existing knowledge to develop design
                      solutions (HCD.5.4)
             6.6.6 Specify system and use (HCD.5.5)
             6.6.7 Develop prototypes (HCD.5.6)
             6.6.8 Develop user training (HCD.5.7)
             6.6.9 Develop user support (HCD.5.8)
      6.7 Evaluate designs against requirements (HCD.6)
             6.7.1 Purpose
             6.7.2 Specify and validate context of
                      evaluation (HCD.6.1)
             6.7.3 Evaluate early prototypes in order to
                      define the requirements for the system
                      (HCD.6.2)
             6.7.4 Evaluate prototypes in order to improve
                      the design (HCD.6.3)
             6.7.5 Evaluate the system in order to check
                      that the stakeholder and organisational
                      requirements have been met (HCD.6.4)
             6.7.6 Evaluate the system in order to check
                      that the required practice has been
                      followed (HCD.6.5)
             6.7.7 Evaluate the system in use in order to
                      ensure that it continues to meet
                      organisational and user needs (HCD.6.6)
      6.8 Introduce and operate the system (HCD.7)
             6.8.1 Purpose
             6.8.2 Management of change (HCD.7.1)
             6.8.3 Determine impact on organisation and
                      stakeholders (HCD.7.2)
             6.8.4 Customisation and local design (HCD.7.3)
             6.8.5 Deliver user training (HCD.7.4)
             6.8.6 Support users in planned activities
                      (HCD.7.5)
             6.8.7 Ensure conformance to workplace
                      ergonomic legislation (HCD.7.6)
Annex A (informative) Associated work products
      A.1 - List of associated work products from human-
            centred lifecycle processes
Annex B (informative) Use of the human-centred lifecycle
                      processes
      B.1 - Use of the model in process definition
      B.2 - Use of the model in process improvement
      B.3 - Use of the model in process assessment
Annex C (informative) Use of the descriptions in process
                      models
      C.1 - Introduction
      C.2 - Model purpose
      C.3 - Model scope
      C.4 - Model elements
      C.5 - Mapping
Bibliography

This standard is included in DIN Handbook 354/2. A formalised model based on the human-centred processes described in ISO 13407, is contained in this Technical Report to be used in the specification, assessment and improvement of the human- centred processes in system development and operation. Intended as a guidance for those who are involved in the design, use and assessment of lifecycle processes for system, hardware and software. Readers of this report are expected to be familiar with ISO 13407: Human-centred Design Processes for Interactive Systems.