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PD ISO/IEC TR 90006:2013

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
Available format(s)

Hardcopy , PDF

Withdrawn date

02-11-2021

Language(s)

English

Published date

30-11-2013

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Introduction to ISO 9001 and ISO/IEC 20000-1
6 Management system requirements in ISO 9001
  related to ISO/IEC 20000-1
7 Management system requirements in ISO/IEC 20000-1
  and not in ISO 9001
Annex A (informative) - Comparison of requirements
        between ISO 9001:2008 and ISO/IEC 20000-1:2011
Annex B (informative) - Comparison of requirements between
        ISO/IEC 20000-1:2011 and ISO 9001:2008
Annex C (informative) - Integration of ISO 9001:2008 and
        ISO/IEC 20000-1:2011
Bibliography

Gives guidelines for the application of ISO 9001:2008 to service management for IT services.

Committee
IST/60
DocumentType
Standard
Pages
92
PublisherName
British Standards Institution
Status
Withdrawn

Standards Relationship
ISO/IEC TR 90006:2013 Identical

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC TR 90005:2008 Systems engineering Guidelines for the application of ISO 9001 to system life cycle processes
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
ISO 10007:2017 Quality management — Guidelines for configuration management

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$615.68
Including GST where applicable

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