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PLUS 4010 (1st ed. pub. 2009)

Current
Current

The latest, up-to-date edition.

Technical guide: Performance improvement for small & medium sized water utilities
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2009

Foreword
Acronyms used in this Technical Guide
1 INTRODUCTION
2 PERFORMANCE INDICATORS FOR THE WATER UTILITY
3 THE LINK BETWEEN PERFORMANCE INDICATORS AND WATER
  UTILITY OBJECTIVES
4 CREATING AND APPLYING A PERFORMANCE INDICATOR SYSTEM
5 RECOMMENDED MINIMUM SET OF PERFORMANCE INDICATORS
6 DISCUSSION OF DATA DEFINITIONAL NEEDS
7 RECOMMENDATIONS ON HOW TO PROCEED IN SETTING UP A
  PERFORMANCE INDICATOR SYSTEM
8 FINAL WORD
Bibliography
Appendix 1 - Core performance indicators
Appendix 2 - Context information
Appendix 3 - Template for variables
Appendix 4 - Data confidence grading methodology
Appendix 5 - FORMS for implementation

Preface About this Technical Guide Utility owners and operators strive for continuous improvement of their water systems and the development of their staff. This ensures that they are able to meet and exceed users\' needs, are cost efficient and effective in the use of resources to ensure sustainability, and are meeting the applicable environmental and health regulations. Three international standards have been developed to guide utilities in setting and meeting objectives towards improving their operations. These are being adopted as National Standards of Canada in 2009: CAN/CSA-Z24510, Activities relating to drinking water and wastewater services Guidelines for the assessment and for the improvement of the service to users CAN/CSA-Z24511, Activities relating to drinking water and wastewater services Guidelines for the management of wastewater utilities and for the assessment of wastewater services CAN/CSA-Z24512, Activities relating to drinking water and wastewater services ​Guidelines for the management of drinking water utilities and for the assessment of drinking water services This Technical Guide was developed to assist utility owners and operators in the use of the CAN/CSA-ISO standards. It offers a consistent and standardized means of continuously improving their utility\'s effectiveness using performance indicators. As stated by wellknown management guru, Peter Drucker, \"you cannot improve what you do not measure.\" This Guide also builds on existing quality standards published by ISO and CSA that incorporate the fundamental principle of \"plan-do-check-act\" (PDCA) as shown in the following diagram. The methodology is consistent with and supportive of ISO\'s management system standards. Implementing an overall ISO 9001 and 14001 management system can help a utility implement the CAN/CSA-Z24510, Z24511 and Z24512 standards. At the same time, these standards may help to achieve the technical requirements of CAN/CSA-ISO 9001 and 14001 for organizations choosing to implement them.

Preface About this Technical Guide Utility owners and operators strive for continuous improvement of their water systems and the development of their staff. This ensures that they are able to meet and exceed users\' needs, are cost efficient and effective in the use of resources to ensure sustainability, and are meeting the applicable environmental and health regulations. Three international standards have been developed to guide utilities in setting and meeting objectives towards improving their operations. These are being adopted as National Standards of Canada in 2009: CAN/CSA-Z24510, Activities relating to drinking water and wastewater services Guidelines for the assessment and for the improvement of the service to users CAN/CSA-Z24511, Activities relating to drinking water and wastewater services Guidelines for the management of wastewater utilities and for the assessment of wastewater services CAN/CSA-Z24512, Activities relating to drinking water and wastewater services ​Guidelines for the management of drinking water utilities and for the assessment of drinking water services This Technical Guide was developed to assist utility owners and operators in the use of the CAN/CSA-ISO standards. It offers a consistent and standardized means of continuously improving their utility\'s effectiveness using performance indicators. As stated by wellknown management guru, Peter Drucker, \"you cannot improve what you do not measure.\" This Guide also builds on existing quality standards published by ISO and CSA that incorporate the fundamental principle of \"plan-do-check-act\" (PDCA) as shown in the following diagram. The methodology is consistent with and supportive of ISO\'s management system standards. Implementing an overall ISO 9001 and 14001 management system can help a utility implement the CAN/CSA-Z24510, Z24511 and Z24512 standards. At the same time, these standards may help to achieve the technical requirements of CAN/CSA-ISO 9001 and 14001 for organizations choosing to implement them.

DocumentType
Standard
ISBN
978-1-55491-211-7
Pages
102
PublisherName
Canadian Standards Association
Status
Current

CSA ISO 14001 : 2016 ENVIRONMENTAL MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE
CSA ISO 9001 : 2016 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
CSA Z24512 : 2010 ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF DRINKING WATER UTILITIES AND FOR THE ASSESSMENT OF DRINKING WATER SERVICES

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