SANS 20000-1 : 2ED 2011
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
11-10-2023
23-11-2012
Defines requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
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