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UNE-EN 15838:2010

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

Customer Contact Centres - Requirements for service provision
Available format(s)

Hardcopy , PDF

Superseded date

28-03-2018

Language(s)

Spanish, Castilian, English

Published date

02-06-2010

Committee
CTN GET14
DocumentType
Standard
Pages
34
PublisherName
Asociacion Espanola de Normalizacion
Status
Superseded
SupersededBy

Standards Relationship
EN 15838:2009 Identical

ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
EN ISO 6385:2016 ERGONOMIC PRINCIPLES IN THE DESIGN OF WORK SYSTEMS (ISO 6385:2016)
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 14025:2006 Environmental labels and declarations — Type III environmental declarations — Principles and procedures
ISO 6385:2016 Ergonomics principles in the design of work systems

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$132.79
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