Name: UNI CEN/TS 16118 : 2012
Brand: UNI

SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME

Published date

21-06-2012

Publisher

Ente Nazionale Italiano di Unificazione (UNI)

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Transparency of the services offered
4 Services
5 Requirements for service coordinators and staffing
6 Housing
7 Requirements for the main provider
8 Contractual requirements
9 Quality
Annex A (normative) - Catalogue of optional services
Annex B (informative) - Recommendations for
contents of questionnaire
Bibliography

The CEN/TS applies to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.

Committee	CT 40
DocumentType	Technical Specification
ProductNote	Italian version contains 22 pages. Italian version is available for this standard
PublisherName	Ente Nazionale Italiano di Unificazione (UNI)
Status	Current

Standards	Relationship
CEN/TS 16118:2012	Identical

ISO 10002:2014

Quality management Customer satisfaction Guidelines for complaints handling in organizations

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UNI CEN/TS 16118 : 2012

Current

Table of Contents

Abstract

General Product Information

International Equivalents

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