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  • Privacy Policy


    Who We Are

    ILI Limited trading as SAI Global together with our related bodies corporate (“we”, “our” or “us”) are committed to the protection of personal information within the scope of applicable laws. This Privacy Policy sets out how we treat the personal information that we collect, use and disclose.
     
    We may update this Privacy Policy from time to time. The most current version will be located on our websites, and is also available by contacting our data protection officer by email or at the address detailed below.

    Collection and Processing of Your Personal Data

    Types of information we may collect from you 

    The types of information that we collect from you and hold will vary depending on your dealings with us. This information is likely to include any or all of the following:

    • name, address, email address and phone number;
    • job title, department, company and industry sector you work in
    • financial and credit card information;
    • personal description and photograph;
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
    • information about your visit, including the full Uniform Resource Locators (URL); clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number(s).

    SAI Global does not collect sensitive personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership or data concerning health or sex life.

    How we collect information from you

    Generally, we collect information directly from you, such as:

    • when you submit information through our websites, for example by completing a form;
    • by corresponding with us by phone, email or otherwise;
    • in person; or
    • in the course of us providing you with a requested product, service or benefit.

    We also receive information about you from other sources such as:

    • your use of any other websites we operate or the other services we provide;
    • our related bodies corporate; and
    • third party service providers we work closely with including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.

    Our legal basis for collecting and processing your personal data

    We will only collect, use or disclose your personal information where we have a legal basis for doing so. Typically, this will be: 

    • where you have provided your consent
    • where we are legally obliged to do so
    • where it is necessary as part of a contract or transaction between SAI Global and yourself
    • where it is in our legitimate interest as a supplier of risk management solutions (for example providing you with customer service, or protecting the security of our systems)

    How we use the personal information we collect

    We will use information collected directly from you in the following ways:

    • to carry out our obligations arising from any contracts entered into between you and us and to provide you
    • with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to notify you about changes to our service; and
    • to ensure that content from our websites is presented in the most effective manner for you and your computer.

    We will use information collected about you in the following ways:

    • to administer our websites and for internal operation, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our websites to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our websites safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
    • to make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.

    We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

    How we store and protect your information

    We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

    Where we provide personal information to third parties, we use contractual measures to protect this information.

    Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

    The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

    Your Consent

    We will ask you for your explicit consent before capturing and processing your personal data, wherever we need to. By providing consent you are giving us permission to process your personal data specifically for the purposes identified.

    You may withdraw consent at any time contacting our Data Protection Officer using the contact details below:

    Peter Macarthur-King
    Level 37
    680 George St
    Sydney, NSW, 2000
    Australia
    www.saiglobal.com/contact
    DataProtection.Officer@saiglobal.com
    +61 2 8206 6000

    Disclosure of Your Personal Data to Third-Parties 

    If you pay for a product over this Site, we use Worldpay to process your payment. Worldpay operates a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read their privacy policy at  http://www.worldpay.com/uk to see what security measures they have in place and how they treat your information.

    We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:

    • our related bodies corporate;
    • our affiliated organisations in the countries set out below;
    • third-party service providers (such as trainers, auditors, banks, and mortgage rooms);
    • national regulators and accreditation bodies;
    • marketing consultants, promotion companies and website hosts
    • consultants and professional advisers
    • analytics and search engine providers that assist us in the improvement and optimisation of our websites; or
    • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
    • Service providers who help us manage our relationships with our customers and our marketing channels (such as Salesforce, Adobe, Pardot, Extact Target, Intershop, Episerver and Manticore).

    We may disclose your personal information to third parties:

    • in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets; or
    • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation.

    Do we send your information overseas?

    Depending on your relationship with us or the type of service we provide to you we may disclose some of your personal information, for the purposes described above, to our offices and other organisations located in China, Korea, India, Indonesia, Japan, Malaysia, Singapore, Thailand, The Netherlands, the United Kingdom, other European Union countries, Mexico, Canada and the United States. We may also disclose your personal information to other countries specified by you from time to time in order to provide services to you.

    Some of these countries may not have the same or substantially similar privacy laws as those set out in this privacy policy and the Australian Privacy Principles. We may not require organisations to which we disclose personal information in those countries to comply with similar privacy laws, and accordingly your personal information may not receive the same protections that it would in your own country.

    By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries (where relevant or necessary) even though it may not receive the same protections that it would in your own country. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.

    Retention of your Personal Data

    Where SAI Global holds and processes your personal data for contractual purposes (eg: if you have purchased something from us), we will hold and process this data for as long as we are legally obliged to do so. Where you have provided your consent for us to hold and process your personal data (for example to provide you with updates on relevant products and service we may offer), we will do so until you ask us not to.

    Your Rights as a Data Subject

    At any point while we are in possession of or processing your personal data, you, the data subject, have a number of rights such as the right of access to your information; the right to amend or correct your personal information and the right to withdraw your consent for processing. Further details on your rights can be found in the Privacy Statement on our website (https://infostore.saiglobal.com/en-gb/privacy-statement).

    Exercising Rights as a Data Subject

    If you elect to exercise any of the rights listed above please complete the Data Subject Access Request Form available from our corporate website (www.saiglobal.com) or from our Data Protection Officer. Requests will be forwarded on should there be a third party involved in the processing of your personal data.

    Complaints

    In the event that you wish to make a complaint about how your personal data is being processed by SAI Global (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with SAI Global's Data Protection Officer:


    Peter Macarthur-King
    Level 37
    680 George St
    Sydney, NSW, 2000
    Australia
    www.saiglobal.com/contact
    DataProtection.Officer@saiglobal.com
    +61 2 8206 6000

    You can also lodge a complaint with the Supervisory Authority listed below:

    Information Commissioner's Office
    Wycliffe House
    Water Lane
    Wilmslow, Cheshire, SK8 5AF
    United Kingdom
    www.ico.org.uk/global/contact-us
    casework@ico.org.uk
    +44 303 123 1113


    Cookies

    Our websites use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

    Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

    Third-Party Web Tracking

    We use third-party web tracking from Google and other providers of similar tracking services to help analyse where visitors go and what they do while visiting our website. These providers use browser cookies to collect anonymous traffic data. They may also use anonymous information about your visits to this and other websites in order to improve their products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your options for not having this information used by these providers, see the policies of these providers.


    Our Privacy Statement

    Further details on the Policy published above and how it applies to Data Subjects resident in the European Union can be found in the Privacy Statement on our corporate website: (https://infostore.saiglobal.com/en-gb/privacy-statement).