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07/30135834 DC : 0

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
Available format(s)

Hardcopy , PDF

Superseded date

30-11-2008

Language(s)

English

Foreword
Introduction
0.1 General
0.2 Process approach
0.3 Relationship with ISO 9004
0.4 Compatibility with other management systems
1 Scope
  1.1 General
  1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
      4.2.1 General
      4.2.2 Quality manual
      4.2.3 Control of documents
      4.2.4 Control of records
5 Management responsibility
  5.1 Management commitment
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
      5.4.1 Quality objectives
      5.4.2 Quality management system planning
  5.5 Responsibility, authority and communication
      5.5.1 Responsibility and authority
      5.5.2 Management representative
      5.5.3 Internal communication
  5.6 Management review
      5.6.1 General
      5.6.2 Review input
      5.6.3 Review output
6 Resource management
  6.1 Provision of resources
  6.2 Human resources
      6.2.1 General
      6.2.2 Competence, training and awareness
  6.3 Infrastructure
  6.4 Work environment
7 Product realization
  7.1 Planning of product realization
  7.2 Customer-related processes
      7.2.1 Determination of requirements related to the product
      7.2.2 Review of requirements related to the product
      7.2.3 Customer communication
  7.3 Design and development
      7.3.1 Design and development planning
      7.3.2 Design and development inputs
      7.3.3 Design and development outputs
      7.3.4 Design and development review
      7.3.5 Design and development verification
      7.3.6 Design and development validation
      7.3.7 Control of design and development changes
  7.4 Purchasing
      7.4.1 Purchasing process
      7.4.2 Purchasing information
      7.4.3 Verification of purchased product
  7.5 Production and service provision
      7.5.1 Control of production and service provision
      7.5.2 Validation of processes for production and
            service provision
      7.5.3 Identification and traceability
      7.5.4 Customer property
      7.5.5 Preservation of product
  7.6 Control of monitoring and measuring equipment
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
      8.2.1 Customer satisfaction
      8.2.2 Internal audit
      8.2.3 Monitoring and measurement of processes
      8.2.4 Monitoring and measurement of product
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement
      8.5.1 Continual improvement
      8.5.2 Corrective action
      8.5.3 Preventive action
Annex A (Informative) - Correspondence between ISO 9001:2000
        and ISO 14001:2004
Bibliography

Committee
QS/1
DocumentType
Draft
Pages
31
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
IEC 61160:2005 Design review
ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 10006:2003 Quality management systems Guidelines for quality management in projects
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/TR 10013:2001 Guidelines for quality management system documentation
IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO 10007:2017 Quality management — Guidelines for configuration management

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