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07/30166081 DC : 0

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

BS EN 14012 - POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
Available format(s)

Hardcopy , PDF

Superseded date

31-01-2010

Language(s)

English

BS EN 14012

Committee
SVS/4
DocumentType
Draft
Pages
47
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach

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