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09/30184534 DC : DRAFT JAN 2009

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

BS ISO/IEC 20000-1 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
Superseded date

31-05-2011

Published date

23-11-2012

Committee
IST/15/-/8
DocumentType
Draft
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

Standards Relationship
ISO/IEC 20000-1:2011 Identical

ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO 9001:2015 Quality management systems — Requirements
ISO/IEC TR 15271:1998 Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes)
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC TR 19760:2003 Systems engineering A guide for the application of ISO/IEC 15288 (System life cycle processes)
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management

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