Foreword
Introduction
1 Scope
2 Terms and Definitions
3 Normative references
4 Introduction to individualization
    4.1 The role of individualization
    4.2 When to provide the capability for individualization
    4.3 Limitations on the provision of Individualization
    4.4 Initiation of individualization
5 Conformance to ISO 9241-129
6 General guidance on individualization
    6.1 Accessibility
    6.2 Controllability
    6.3 Visibility of actions
    6.4 Maintaining consistency
    6.5 Usability of individualization results and features
7 Stages of individualization
    7.1 Initiation of individualization
    7.2 Identification of alternative individualization
         actions
    7.3 Deciding on individualization actions
    7.4 Changing the system and the context
8 Configuration, settings and defaults
    8.1 Configuration and reconfiguration
    8.2 Usability of configuration and reconfiguration
    8.3 Guided configuration and reconfiguration
    8.4 Default settings
9 Supporting individual users
    9.1 User profiles
    9.2 User management of profiles
    9.3 Automatic profile acquisition
    9.4 Portability of profiles
    9.5 Providing training and help on use individualization
10 Individualizing interface components
    10.1 General guidance on individualizing interface
         components
    10.2 Individualizing visual media
    10.3 Individualizing auditory media
    10.4 Individualizing tactile media
    10.5 Individualizing temporal aspects of media
11 Individualizing interaction activities
    11.1 Supporting user creation and use of stored interaction
         sequences
    11.2 Providing user control of security options
    11.3 User guidance general
    11.4 On-line help
12 Individualizing content
    12.1 Individualizing content - general
    12.2 Cultural and linguistic variations
Annex A (informative) - Overview of the ISO 9241 series
Annex B (informative) - Factors to consider when designing
        individualizations
    B.1 Individualization basics
    B.2 Context
    B.3 Human-initiated individualization
    B.4 System-initiated individualization
    B.5 Shared control of individualization
    B.6 Stages of individualization
Annex C (informative) - Checklist for ISO 9241-129
    C.1 General
    C.2 How to use the table
Bibliography