This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: — organizations seeking sustained success through the implementation of a quality management system; — customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements; — organizations seeking confidence in their supply chain that product and service requirements will be met; — organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; — organizations performing conformity assessments against the requirements of ISO 9001; — providers of training, assessment or advice in quality management; — developers of related standards.