BS 7000-3:1994
Current
The latest, up-to-date edition.
Hardcopy , PDF
English
15-09-1994
Committees responsible
Foreword
Guide
Introduction
Section 1. General
1.1 Scope
1.2 References
1.3 Definitions
Section 2. Managing service design at corporate level
2.1 General
2.2 Corporate objectives
2.3 Corporate planning
2.4 Internal corporate communication
2.5 Corporate monitoring and controlling
2.6 Check-list for senior management
2.7 Evaluation
Section 3. Managing service design at project level:
overview
3.1 General
3.2 Service management design model
Section 4. Managing the service design activity in more
detail
4.1 Management of design
4.2 Expansion of design model
4.3 Design control, verification, review and
evaluation
Annexes
A. (informative) Example of partial service
characteristics and specifications
B. (informative) Examples of services and service
characteristics
C. (informative) Bibliography
Tables
A.1 Example of partial service characteristics and
specifications for a carpet cleaning business
B.1 Examples of services and service characteristics
Figures
1. Product content in a service continuum
2. Design model
3. A typical curve of financial commitment and
expenditure
4. Some elements of the service characteristics and
specification
5. Brainstorming activity
List of references
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